The MSUS HR team is seeking an experienced HR partner to serve as the Lead for the HR Line Solutions team for the MSUS Subsidary (about 7,000+ employees). As the HR Lead for Line Solutions, you will lead this HR team in providing world class HR service to the business’ managers and employees. You will be responsible for solving complex HR processes and queries across the organization. You will be responsible for the HR Line Solutions team’s quality, development and improvement while leading in optimized HR solutions delivery, data-driven, growth oriented and strategic HR.
Responsibilities
Leads, mentors and coaches the HR Line Solutions team on day to day activities.
Mentors and coaches the HR Line Solutions team on HR processes in scope, manages high-tier complex employee relations cases, demonstrates and facilitates buy-in with Microsoft values and compliance with HR policies while following guidance from CELA.
Provides HR consulting services as required, in both proactive and reactive ways
Drives resolution of complex issues, in collaboration with partners in staffing, human resources, CELA Employment Legal Team, ERIT and other groups, that may get escalated from the HR Line Solutions team.
Drives HR data analytics, diagnostics capabilities & building of recommendations within Line Solutions by establishing and working closely with the HR Business Insights team.
Supervises training needs identified within the organization or geography supported, develops implementation plans to address the needs identified and may partner with other HR functions in developing respective trainings. Will coordinate with the team the implementations of such trainings.
Coordinates and is responsible to ensure that all HR policies covering managed processes are up to date and fully documented. Will establish strong partnerships with relevant HR policy owners.
Oversees the management of customer queries channels and is responsible for assessing severity levels and management approach.
May assist with ERIT investigations and implements appropriate remediation in conjunction with the organization.
Manages processes to include transfers, performance management cases, exits and any other HR relevant processes that will be covered by Line Solutions scope of work.
Responsible for defining & managing the internal escalation process and ensures all escalations, if they happen, are addressed within agreed timelines.
Build capability in managers to facilitate an open, inclusive, Microsoft values-based environment that enables effective employee experience. Ensure HRM roles are perceived as an objective employee resource and escalation path for unresolved HR issues. Instills trust and confidence by maintaining objectivity and clearly communicating rationale behind recommendations. Remain patient and professional at all times.
Fosters a culture of ethical behavior. Ensures the client organization follows Microsoft and HR policies and regulations, as well as local workforce laws. Ensures business leaders are making decisions and taking actions that are in accordance with them. Mitigate potential risk to the company.
Maintain appropriate records of cases in electronic database. Respond in a timely manner to written correspondence, email and other outreach from employees and managers. Analyze trends and identify issues in and across teams, synthesize results of analysis and makes sound recommendations.
ay lead other various HR related projects with a wider focus on the organization or geography of which is part of.
Qualifications
Skills and Qualifications:
Ability to lead a team in a growth oriented and complex environment.
Strong assessor, developer and attractor of talent
Strong Project Management skills; strong problem solving skills
Ability to manage and resolve a caseload of sensitive employee matters in a complex and matrixed business environment.
Excellent cross-group collaboration, communication, negotiation, and interpersonal skills
Strong coaching, consulting, and facilitation skills
Strong business acumen and people acumen, and ability to engage and influence leaders at executive levels in the organization.
Demonstrable experience in analyzing business issues and providing scalable HR solutions that address & align to broader business requirements
Ability to deal with ambiguity, and achieve results in a fast-paced, heavily-distributed team environment
Ability to manipulate and analyze HR data and drive solutions or recommendations based on data insights
Strong systems-thinking ability.
Demonstrated knowledge of HR laws such as EEOC guidelines, FSLA and ADA in US or equivalent labor laws in international locations
Education and Experience:
BS/BA degree required.
Advanced degree in HR preferred. SPHR/SHRM-CP preferred or equivalent working experience.
10 years of relevant HR work experience. 5 years plus of people management experience.
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