The UK Head of Retail Credit Underwriting, is responsible for leading and driving the performance of the underwriting teams across the UK RBWM product set (Mortgages, Loans, Credit Cards & Current Accounts) across all brands (HSBC, first direct, M&S and John Lewis Partnership (JLP)).
The growth of personal lending, particularly the UK Mortgage broker channel, is of central importance to the success of the UK2020 plans. UK Retail Credit Underwriting, plays a critical role in the delivery of this strategy.
Drive market leading underwriting standards (processes, policies and practices) that deliver effective, efficient and customer-focused lending decisions
Deliver commercially sustainable outcomes whilst operating within the UK’s stated risk appetite
This is a senior people leadership role that will require positive and engaging leadership of a large team of underwriters, across multiple sites/brands/products.
Personal accountability for translating Retail Credit Underwriting strategy into the delivery of outstanding customer service to all internal and external parties.
Principal Accountabilities
Impact on the Business
Direct accountability for ensuring strong and sophisticated Retail Credit Underwriting capabilities, which is essential to support the bank’s strategy to grow the Retail Credit portfolio and ensure the generation of sustainable profitability.
Accountable for driving credit risk mitigation activity through effective implementation and execution of underwriting and credit controls to ensure credit loss projections are not exceeded
Direct and set Retail Credit Underwriting policy and procedure to ensure consistency of standards and delivery of agreed objectives towards managing and mitigating losses on behalf of the bank.
Customers / Stakeholders
Personal accountability for translating Retail Credit Underwriting strategy into priority actions to ensure the delivery of outstanding customer service to all internal and external parties.
Creates approach to stakeholders– being responsive to the unique and complex needs and behaviors of customers across the region, without exposing the regional Retail Credit Underwriting strategies to fragmentation or reduced effectiveness.
Accountable for building lasting, effective team relationships – within Retail Credit Underwriting, Risk and across all stakeholders.
Leadership & Teamwork
Motivate and challenge through positive and engaging leadership, across multiple sites/brands/products, to develop a pre-eminent risk function by recruiting for the long term, retaining key talent and developing the capabilities of all members of the regional Retail Credit Underwriting team.
Embed a robust performance management culture across the region, which recognizes commitment and excellence, and delivers fair, differentiated rewards over the long term
Provide inspirational leadership by describing a clear and appealing vision of the future, developing enthusiasm and commitment in others, setting an example for others, acknowledging individual contributions and handling problems and crises in a confident and decisive manner.
Owns and clearly communicates Retail Credit Underwriting strategy and performance standards of expectation.
Personal leadership aligns people towards the effective and efficient pursuit of a common vision and shared values.
Ownership for working across the organization to serve the customer better. Engaging others to create innovative solutions to complex and strategic problems to achieve the best solution for the entire organization.
Operational Effectiveness & Control
Catalyses commitment to and vigorous pursuit of continuous improvement of the Retail Credit Underwriting platform by effectively acting upon emerging risks and opportunities to ensure an ongoing competitive advantage.
Identifies improvement opportunities, develops innovative solutions and effectively communicates the need for change to gain stakeholder commitment.
Ensure that policies and procedures comply with relevant regulatory requirements and are well supported by Retail Credit Underwriting procedures to ensure adherence to Group policy.
To continually reassess the operational risks associated with the role and inherent in the business, taking account of changing economic or market conditions, legal and regulatory requirements, operating procedures and practices, management restructurings, and the impact of new technology.
Sponsor Group initiated projects designed to discover and promote best practice.
Qualifications
Knowledge & Experience
The jobholder is expected to adopt a flexible approach as required, e.g. in terms of working hours and/or travel to different work locations. The jobholder is not subject to close supervision and will, therefore, be expected to exercise initiative in the effective resolution of escalated quieries and issues and to give direction as appropriate.
Knowledge
Extensive knowledge of Credit Risk Services and the regional marketplace.
Recognized Credit Risk Services Operations subject matter expertise, with demonstrated ability to provide significant insight to related strategies, goals, objectives, and capabilities.
In-depth knowledge of the region’s regulatory environment.
Experience
Extensive Underwriting and Credit Management experience.
Recognized standing in field through personal performance.
Demonstrated strategic ability to use analytic tools and forecasting experience.
Demonstrated ability to manage both remote and large scale operations.
Skills
Proven HSBC Senior Executive leadership capabilities related to Navigating, Aspiring, Driving, Mobilizing, and Sustaining.
Exceptional negotiation skills and ability to effectively communicate at all levels.
Formidable decision making ability and planning skills with a strong focus on execution
Customer orientation
Catalyst for change and continuous improvement and a drive for performance
Ability to build and work effectively within a team environment.
The base location for the role is Sheffield.
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