Passionate about solving complex problems that improve Facebook and its community’s experiences? Interested in understanding big data and trends? Excited about learning how to scale and automate processes? Come join Business Integrity at Facebook!
Facebook is seeking a Manager of Business Integrity Escalations. This person will manage a global escalations team, and act as a cross-functional operations lead to ensure quick and thoughtful response to incoming escalations. This is a full-time position based in Menlo Park, reporting to the Director of Business Integrity Escalations in Dublin, Ireland.
Required Skills:
Influence and evolve strategy for managing Business integrity escalations, identify and assess risks and opportunities, develop goals and metrics to assess impact
Provide local leadership at Menlo Park HQ for executive escalations
Manage escalations operations, across multiple teams, ensuring timely and thoughtful response, and scalable processes
Create and synthesize executive-level communication, employing a principles-based framework along with specific case details
Interface and consult regularly with cross-functional groups and leaders both internally and externally
Develop domain expertise across Business Integrity, informed by trends in business and technology including knowledge of current/potential Facebook business models and customer needs
Staff and manage a small team with deep domain expertise and agility
Develop, coach, mentor, and ensure high performance without burnout
Minimum Qualifications:
BA/BS degree in an analytical field (such as Computer Science, Engineering, Mathematics, Statistics, Economics, Finance, or similar)
11+ years of experience in strategic and operational roles, within the online advertising domain or related space
7+ years management experience, in a role involving policy, strategy or operations
Experience leading cross-functional projects and ability to work with people at all levels both inside and outside of Facebook
Experience working with global teams and customers
Preferred Qualifications:
Experience managing escalations in a high-pressure environment
Ability to shape strategy and execute against that strategy, with appropriate prioritization of people and resources
Ability to communicate the results of analyses, along with the ability to compile briefing materials and other communications
Flexibility to juggle a range of priorities and tasks and move quickly
Organizational skills, with ability to identify opportunities for efficiency improvements
Industry: Internet
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