Role Purpose:
Manage delivery for QE & A from Client location and serve as the first point of escalation
Accountable for overall delivery across multiple projects in the engagement
Anchor and drive the steering committee meetings about the delivery status for all projects
Regular connect with Clients at VP, CTO and CIO Levels for the delivery and identifying new opportunities (organic / adjacent)
Tracking and supporting the activities of project teams to ensure quality and timeliness of program execution
Responsible for reporting SLAs, metrics and other critical hygiene factors that impact the Account
Ensure engagement objectives are in continuous alignment with the evolving business direction
Get first-hand customer information and uses it for improvements in services provided by Cognizant
Should be aware of how strategies and tactics work in the client’s environment with knowledge of Cognizant’s competitors as well as broad drivers in client’s business
Expected to have high level technical & functional knowledge to explain business problems to Cognizant internal teams and cascade information in most lucid form
Assist account managers/client partner in related business development activities to grow mindshare and market share in the account
Review solution and estimate for new opportunities
Should be able to tactically handle internal escalations among project teams
Reporting to our internal senior management or Leadership teams on the overall engagement (across different dimensions like delivery, bid management, staffing, financials etc.)
What are our expectations?
We are looking at onboarding leaders from within Cognizant for the aforesaid crucial Engagement Lead role. Associates with more than 12 years’ experience in handling large delivery engagements will be considered for this requirement. Key expectations for experience perspective -
Customer facing experience with background in Health Care
Extensive hands-on experience in handling large organization wide transformational programs
Should have excellent presentation and written communications skills
Strong analytical and negotiation skills
Works independently to manage the whole program and respective stakeholders/ and projects.
Has ownership for key projects’ timelines, deliverables, budget and metrics
Project/strategic planning and business background with understanding of assigned areas of responsibility
Ability to multitask and react in a fast-paced organization
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