The requirements of this Director level role will be:
· To launch and grow the Escrow offering in the US, working in conjunction with the Product team to develop enhancements and make the product commercially viable.
· Business development through internal marketing of Escrow to the Investment Bank and Corporate Bank teams.
· Business development of Escrow externally through financial intermediaries, including law firms and financial advisors.
· To establish Barclays as the “Go-To” bank for clients seeking a trusted escrow agent for their important transactions.
· Build and maintain strong relationships with key functional partners to enable seamless and efficient end to end delivery of escrow services.
· Act as the principal contact for escalation of client and service issues related to US Escrow.
Main duties and responsibilities
Business Development – 50%
· Building a strong internal referral network to capture opportunities already embedded within the Barclays network, including Investment Banking and Corporate Banking.
· Create and drive an effective customer acquisition plan aimed at institutions that are frequent users of Escrow and intermediaries like law firms.
· Deliver on the Escrow revenue plan, by negotiating and closing Escrow transactions.
· Convert relationship leads in sales and proactively identify high value opportunities.
· Increasing awareness by providing training to internal sources and law firms on Escrow.
· Coordinate with UK Escrow team on cross border deal referrals and opportunities.
Relationship Management – 30%
· Ensure timely on-boarding of deals, in coordination with functional partners.
· Coordinate client KYC and Compliance requirements for efficient deal completion.
· Act as escalation point for any service issues and client complaints.
Product Development – 10%
· Work in partnership with Liquidity team on product enhancements.
· Provide customer feedback to Product team on areas for improvement.
· Agree competitive pricing models for transactions.
· Standardize processes and documentation in coordination with UK Escrow team.
Risk and Control – 10%
· Ensure that all activities and duties are carried out in full compliance with regulatory requirements, Barclays Operational Risk Framework and internal Barclays Policies and Standards.
· Regularly review product controls for effectiveness and recommend improvements.
Basic Qualifications
· BA/BS Degree
· 5+ years of experience with Escrow, either in Product management, Sales or Client Support
· 5+ years of relevant experience demonstrating strong sales and negotiating skills
Preferred Qualifications
· Good knowledge of Escrow product landscape, including the various uses of Escrow and competitor offering in the US.
· Self-starter with an entrepreneurial drive to build a new customer base for the product.
· Ability to work effectively with internal stakeholders, in pursuit of client satisfaction.
· Highly effective communicator, able to deal with complex transactions involving senior internal and external executives.
· Acting as client champion and steering time-sensitive deals through the bank with a sense of urgency.
· Understanding of operational and compliance risk, especially related to cross border transactions.
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