Visa is seeking a Director, Human Resources Business Partner to act as the primary business partner for our Global Customer Care Centers in Austin and Miami and our Merchant Support teams in Austin and Lehi with 24x7 operations. This individual will act as site leader and thought partner to the leaders leading each of these critical areas of Visa’s business. He/she will have a commercially-focused mindset and help translate those issues to human resources capabilities.
The successful candidate will be comfortable navigating challenging forces in the dynamic payments space and be comfortable in a fast-paced environment with significant change; employing only the necessary HR processes that enable the organization to innovate and grow.
This role is based in Miami, FL and will travel as required.
Job Description
Serve as a strategic business partner to leadership focused on a broad-based and
transformational talent agenda designed to recruit, develop and retain the very
best innovative talent in the business
Direct the human resources organization within client groups to develop and execute
best practices to promote employee engagement and to enable a high-performing workforce to contribute to the company’s strategic growth
Provide proactive guidance and support for organizational planning and development initiatives that align the human resources agenda in support of key business strategies and initiatives in client groups
Have a data driven mindset to assess organizational metrics and provide insights to the business
Ensure that human capital goals and initiatives in client groups align as appropriate across the broader organization
Ensure that human resource costs and services are aligned with organizational goals
Help foster a culture of innovation, in an environment that requires high levels of scalability, security and reliability
Lead human resources initiatives to become an Employer of Choice
Provide daily support to managers with employee attraction, development, and retention issues which may include Annual reviews, Leadership coaching, Career pathing, Advanced HR reporting and metrics and Special project assistance
Closely partner with HR Centers of Excellence and other HRBPs to deliver superior results to the business
Have executive presence and strong communication skills to partner with all levels of managements
Strong collaboration skills within and outside of HR
Qualifications
Bachelor’s Degree is required.
7-10 years progressively responsible experience in Human Resources leadership with exposure to an innovative business, one that continues to reinvent their business proposition.
Experience in Global Contact Center environments is highly desirable. Multi-company experience is strongly preferred.
7+ years of successful business partner leadership experience at a divisional/executive level, with proven success in linking HR strategies to the business.
Experience in a growing global business and positive reputation for working effectively across levels of an organization.
Proven ability to operate strategically and have a hands-on approach including building organizational talent and workforce plans.
Successful implementation of operational and strategic HR programs and processes across a dispersed region.
Possess strong influencing and interpersonal skills, honed in a demanding and high performing work environment.
Experience with Resource & Capacity Management within a call center environment.
Proven ability to develop and drive performance KPI/Metrics within Call Center environment.
Strong local employment relations and labor law knowledge in the states of FL, TX and CO.
Proven project management and execution/delivery experience.
The ability to deal with ambiguity.
Agile thinker, ability to identify solutions creatively and in a robust manner.
Proven self-starter.
Tenacious approach with a strong sense of drive and discipline.
Thorough and detailed orientated.
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