Expedia's e-Commerce Platform (eCP) team is at the heart of Expedia's business. Our eCP technology and operations platforms power Expedia's online travel brands worldwide. eCP teams are diverse – you will build and maintain foundational systems and infrastructure like Data Centers, Transaction Platforms and Financial Systems. Our business operations include Customer Service as well as Payment and Fraud Operation teams.The Director of eCP Learning and Development will lead a small team to develop and drive eCP’s learning plan for 3,000+ associates and growing! eCP is a global organization, so you will need to be confident in seeing opportunities to scale to global teams cost-effectively. The primary responsibility of this role is to create impact by designing and developing learning solutions that weave in our strategic goals and cultural values to deliver business performance. This is a highly visible position with the opportunity to fundamentally shape the future of eCP.
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Create and implement a program to support organizational goals and values and to further the professional development and retention of our employees
Develop learning content for key eCP initiatives
Support change management for implementation of key initiatives
Design and lead our learning and engagement platform
Enhance and maintain new employee orientation materials and eCP specific programming
Advise and provide direction and expertise within eCP sub-organizations teams
Partner with global team members to leverage opportunities and implement enterprise-wide activities
Support programming for community outreach
Build culture and community through learning opportunities
Job Requirements:
Leadership / Interpersonal / Communication
Excellent written and verbal communication skills with solid attention to detail
Strong strategic and critical thinking skills; ability to see the “big picture” while also diving into details as necessary
A subtle, relationship builder with a strong professional presence while demonstrating influence
Demonstrated ability to counsel executives regarding message content and delivery
Experience working cross-culturally and cross-functionally, and ability to adapt personal style to different environments
Effective decision-making skills; and the ability to choose a course of action among various options involving uncertainty or risk
Other Characteristics
A passion for continuous excellence
Creative thinker with the ability to think “outside the box” to increase employee engagement through new channels, styles, and challenging the “ordinary”
Positive, professional, with the ability to thrive in high-pressure situations and environment
Always an inspirational team leader as well as a standout colleagu
Experience/Education
Bachelor’s degree in related field
MS in Learning and Development, Education, Organization Development or a closely related field preferred
10+ years of experience in leading a corporate learning function including complex project and budget management
In-depth knowledge of learning theory and practice in design, development, delivery, and evaluation for online, live sessions, and blended learning solutions
Knowledge of and experience with various off and online communications vehicles
Experience with in an ecommerce environment, is a plus
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