We're seeking a bright, influential, hands-on leader who is collaborative and a clever problem solver. In this role you will operate and influence up to VP level stakeholders, so credibility is a must. The role is focused on data, so exceptional analytical skills and deep knowledge of understanding how data is used across a large global business to include within sales, marketing, service and finance. Also although you don't need to be a technology or MDM expert, we do expect that you have rich experience with how data is enabled by technology for decision making and trade-offs and pragmatic in your approach to understanding business requirements and technology requirements to drive smart decisions and problem solving with a balanced outcome.
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Establish global Customer Data Management capability at Pearson to enable cross-company decision making which will address the needs of individual business units while also enabling success of global programs. Better management of customer data will contribute to improved Customer Experience, productivity of our people, and improved reporting/BI.
Pearson Customer Data Management will include the following functions:
Data Governance- Partner with data stewards in each business unit to enable cross-Pearson decision making and prioritization
Data Administration- Technical control of data including security, scalability, configuration management, availability, accuracy, consistency, audit trail, backup and restore, technical standards, policies and business rule implementation
Data Quality and Continuous Improvement -Examines completeness, validity, consistency, timeliness and accuracy of enterprise data (partnership with CIO MDM)
PMO function- Drive governance processes and represent Customer Data in transformation projects (TEP, OneCRM)
Responsibilities:
Manage customer master data management (CMDM) strategy aligning to key strategic initiatives (TEP, OneCRM)
Communicate and influence key stakeholders and senior leadership to ensure buy-in for CMDM
Own the end-to-end governance of CMDM at Pearson globally
Partner and align with central technical MDM team on customer master data architecture needs
Align with all business units who use customer master data to understand customer data attributes, reference data and metadata
Lead initiative to identify, document and implement processes for creating, maintaining and reporting customer master data
Ensure adherence to the data governance policy
Critical success factors
Collaborative governance with clarity on roles, process, and decision making
Incorporate industry best practices and operating models
Regular collaboration with Business (K12, HED, Fin., etc.) to ensure customer data requirements are met
Close partnership with CIO MDM function with clarity on roles, responsibility, and process
Understand Pearson “as-is” and identify resources currently involved in customer data so that we can create a clear and robust governance structure to increase impact and pace
Qualifications
Significant senior level experience establishing a global Customer Data Management capability within a global organization with focus on customer experience, productivity of our people, and reporting/BI.
Have established customer data management programs that have enabled cross-company decision making that address the needs of individual business units while also enabling success of global programs.
Bachelor’s degree; master’s degree preferred
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