Product Technologist Desktop Systems Engineer Dell New Jersey

Job Description: • 2-minute read •
The role provides in depth technical and architectural sales expertise and is responsible for supporting Sales Executives (Global Account Managers & Account Executives) and customers with technical assistance, advising on technology changes, and presenting technology related materials. Strong candidate must be able to understand, position and explain related technical topics. Must have a voracious ability to learn new technologies. Must have a strong knowledge of Dell segment sales procedures, Dell products, and any potential applications. Ultimately the candidate must be the trusted technical advisor for the customer while representing Dell technology.
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This customer facing Engineer/Technologist will need to support onboarding of customers with an emphasis in Client (end-user devices) but ability to support Dell’s entire portfolio. The resource would be responsible for acting as the technical consultant for the customer, assisting with imaging, systemic issues, navigating Dell’s ever-changing product and support tools, and seeking opportunities to grow the relationship. The resource will be supported be peers and be led by the sales account team with overall leadership and guidance from the Sales Director.

Role Responsibilities

- Provides leadership to ensure that the Dell solutions are comprehensive, achieve customer expectations and meet customer business needs
- Builds trust with customers and owns technical side of customer relationships. This role is a senior technical role responsible for removing technical barriers, architecting solutions for customers and acting as a liaison between the customer and Dell's engineering and technical support groups
- Focused on providing technical expertise and delivering a positive customer experience according to Dell standards
- Candidate must have well developed business acumen, possess good organizational and long-range planning skills and exceptional presentation, verbal and written communications skills
Qualifications

Requirements

- Supports field sales teams and large customer opportunities
- Focuses on specific client or enterprise technologies as they relate to Dell solution offerings
- Provides in-depth expertise for assigned technologies and associated products
- Delivers technical presentations to customers and internal sales teams
- Develops keen understanding of customer’s needs and links then organizations products and services
- May create detailed design and implementation specifications for complex solutions
- May demonstrate feasibility of a technology or solution, often requiring a demo
- Maintains up-to-date comprehensive knowledge of Dell and industry products relative to the role

Preferences

- Knowledge of Windows Operating System Deployment (OSD)
- Experience in evaluating and advising customers on building / validate driver packages for laptops/Desktops
- Development of OSD packages required to support imaging of Windows 7 32/64 bit and Windows 10 64 bit operating systems in both SCCM 2007 and 2012
- Understanding of the Windows 7 – 10 operating systems, including ability to diagnose, troubleshoot and resolve driver and configuration issues
- An understanding of OSD Task Sequencing, knowledge of MDT and the ability to update and capture WIMs and build boot media
- Qualified candidates should have expert knowledge in SCCM 2007 and 2012
- Windows Platforms, Exchange,SMS, MOM, Virtual Server, Sharepoint

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