As part of the WD+C Integrated Workplace Services (IWS) team, the individual in this role will have many responsibilities including, but not limited to:
Manage North America (NA, non WHQ) + Latin America (LA) IWS segments: Employee Amenities, Business Services and Facilities Management (includes Fitness, Food, Child Development, Life Services, Transportation, Travel, Meeting + Events, Mail + Package, Reception, Maintenance, Landscaping + Custodial)
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Lead, coach, drive and inspire territory IWS teams
Develop and maintain relationships with and influence key business partners, including NA + LA executives, HR, Communications, Technology and Security
Work collaboratively with WD+C IWS global teams and across WD+C functions to maintain alignment for enhancing the employee experience and productivity through best in class delivery models
Manage relationships and performance of External Strategic Partners (i.e., vendors) who deliver and operate services for NA + LA locations
Serve as functional subject matter expert providing consultation and deployment of global best practices for local adaptation
Support the identification, development and implementation of innovations and efficiencies within Employee Amenities, Services and Facility Management delivery models
Commit to a user-centered process, quality and continuous improvement
Qualifications
We're looking for someone who has Industry experience in developing and leading Employee and Facilities Service delivery model solutions including:
Business Strategies
Procurement Strategies
Contracting Strategies and
Vendor Account Management Strategies
Transition Management Strategies
The role will work collaboratively with WDC IWS Geography Teams and across WDC & Partner Functions such as Global Procurement and Global Finance to help drive the vision for enhancing the employee experience and productivity thru best in class delivery models.
Other considerations:
BA or BS required; focus on Facilities/Business Management degree or Facilities Management certification desired.
10+ years of experience desired in real estate, facilities management, construction management or related field, ideally in the provision of facilities for management.
Strong customer relationship management skills
High energy and enthusiasm to effectively manage the organization and service delivery function
Strong analytical and strategic problem solving capabilities
High profile communication skills and leadership skills with the ability to influence multiple business partners across all levels with differing points of view
Ability to operate independently and effectively in an ambiguous environment
Must have experience leading a large team (100+) including entry level employee based functions
Experience mentoring a team and fostering an environment of continuous learning and development
Must have experience with vendor negotiations and vendor management
Successful background working in and navigating in a corporate matrix environment
Must have strong project management skills and an ability to oversee multiple projects simultaneously
Proven track record resolving complex business issues and making sound decisions
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