The Campaign Specialist - Inside Sales will partner directly with the Sales Account Executive and will be responsible for working internally and externally to ensure that we execute strategically and flawlessly for our advertising partners while providing top quality customer service. The right individual will be a key contributor in Pandora’s Client Services team and responsible for operational development, implementing, maintaining and enhancing these campaigns. This position involves sales and client support, project management, execution and reporting.
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Partner with Account Executive to assist in pre-sale activity, including providing strategic media recommendations, screenshots, past campaign insights, and advisement on what is technically feasible to execute
Generate Insertion Orders and and obtain all necessary signatures and approvals.
Independently manage and ensure that all elements of advertising programs are implemented in an accurate and timely manner to ensure complete and accurate revenue recognition and fulfillment of IOs
Monitor campaign delivery via third party and internal ad serving systems for quality assurance/quality control and to ensure campaigns are running as contracted
Build strategic recommendations and evaluate client campaign reports
Manage delivery and campaign pacing and identify when to escalate issues
Build optimization recommendations and upsell opportunities based on campaign delivery and performance, with a particular focus on strategic accounts.
Work directly with client on all pre-launch elements related to creative specifications and submission
Work with internal traffickers, design and client as needed to troubleshoot any ad creative issues that impact tracking, implementation, or reporting
Provide internal trafficking team, or other internal resources, with all required elements for accurate campaign implementation/execution
Communicate creative direction to internal design team and/or external vendors and manage client review/approval process of custom mocks
Create and manage creative and technical production timelines, with Advertisers/Agencies, and asset delivery to ensure campaigns launch in a timely manner
Collaborate with billing team to resolve monthly invoicing queries
Manage internal approvals and contract review
Provide notification of implementation reports and screenshots, or work with internal resources to provide
Create midcampaign and wrap reports, providing campaign data analysis to inform upsell and optimization recommendations.
Ability to understand client KPI’s and translate those into a strategic media recommendation
Be a strategic partner with internal and external teams, contributing to development of solutions that increase sales and drive revenue
Ensure the highest level of customer service with all clients
Cultivate positive business relationships with clients and sales, advertising, graphic design and technical teams
Basic Requirements:
BA/BS Degree
Minimum of 6 months of internship or work-related experience in digital, TV, or radio advertising sales, advertising account management or advertising sales support.
Minimum of 3 months internal or external client service experience by phone, email or in-person
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