The Business Banking Regional Director is responsible for leading a team of Business Consultants that manages client relationships for Business Banking businesses (revenues of generally $5MM to $50MM). This position is responsible for the execution of the sales and portfolio strategy through business solutions, leveraging products including data analytics, security & compliance, credit, debit, and various cloud-based business solution applications. This is accomplished by using a solution-based, consultative selling approach designed to help Clients grow their businesses. This individual reports to the SVP to develop and execute on revenue plans by developing strategies to maintain retention and margin goals across a large segment of the BAMS client portfolio, ensuring a focus on customer satisfaction and expanding client relationships. This role is responsible for developing strategies to grow revenue, partnering with internal and external referral sources in the market, especially senior leaders within our treasury and technology partners. This leader must influence and educate key partners regarding the value of merchant services, participate in joint calls with prospects and clients and coach associates and conduct necessary reporting and analysis regarding their segment to ensure appropriate resource alignment and meet key business metrics.
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•Develop strategies, processes and plans that enable the team to help customers meet their business goals while achieving key performance metrics for merchant services.
•Develop and drive routines that organize and drive key sales processes such as contract renewals, RFP’s, etc.
•Drive and ensure alignment with treasury and technology partners
•Drive a culture of increasing client interaction
•Accountable for client attrition and price compression
•Serve as an integral member of the management team and develop strong relationships with key bank partners, product and support partners, and other business partners as needed.
•Responsible for selecting new team members, arranging appropriate training, managing performance, and identifying and addressing obstacles to ensure individual and team success.
•Coach team members and partners to exceed performance expectations.
•Leverage product and process knowledge to coach associates and ensure best practices are shared across the team.
•Manage team using a consistent set of management routines to monitor and evaluate team performance against goal attainment.
Preferred Skills
•Ability to consistently drive differentiated results.
•Experience selling Merchant, Bankcard or Financial Services.
•Leverages data and observation to coach associates to achieve stretch performance goals and manage low performing associates.
•Entrepreneurial mind-set.
•Extensive product knowledge.
•Ability to build and sustain productive relationships with key business partners and establishing strong partnership with bank leaders.
•Ability to think creatively on opportunities to grow revenue, deepen client relationships, and penetrate portfolio.
•Ability to drive strategic and operational initiatives within team.
Required Experience
•Bachelor’s Degree.
•7+ years of sales experience successfully selling to merchant business clients to include C level executives in targeted industries.
•3 year sales management experience.
•Strong communications, including oral and presentation skills.
•Effective planning, time management and organizational skills.
•Highly motivated to succeed in a performance driven environment.
Tools
•Proficient in Microsoft Excel, Word, PowerPoint, and Outlook. Ability to quickly learn various sales applications such as AMA, Salesforce.com, and 1Star.
Travel
•Travel is required to perform essential functions of the role
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