The Director will be responsible for managing business within claims processing and configuration. He or she will manage on-site delivery leaders and various support functions in coordinating and leading all activities related to the client portfolio. The candidate needs to be a strong leader, extremely proactive in thinking ahead, planning and working with various stakeholders in identifying, escalating and mitigating the project risks. The candidate needs to coach and mentor Senior Managers and teams of 300+ and resolve escalated issues that may arise within his/her P&L.
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· Collaborate and validate in the development and completion of key deliverables and client metrics
· Develop and facilitate Communication Plans for onsite delivery teams and CTS leadership
· Guides each work stream in team structuring and building
· Gain consensus on baseline performance with key stakeholders
· Updates client executives weekly on progress of each workstream
· Hold crucial conversations with team members and customer to ensure engagement success
· Facilitate the identification of process inefficiencies via root cause, and elevating issues and barriers to transition head & leadership and region as needed
· Validate the established goals for targeted workstreams
· Assist in the identification of additional improvement opportunities
· Monitors transition and financial metrics, deliverables and adjusts solutions to de-risk any issues to operations
· Perform any other job related or client-relationship-building metrics as needed
· Managing ambiguity and challenging client situations with excellence and diligence
Relevance
Qualifications:
10+ years of experience in healthcare claims and configuration
5+ years of experience in operations and management.
Facets experience is strongly preferred.
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