This role will own and drive the strategy and execution of Workday Application Support for HCM and Cross Application products. The role requires an individual with proven, strong leadership and executive stakeholder partnering skills. The ideal candidate possesses excellent business acumen and technical savvy; a big picture vision, a strong execution capability and the drive to make that vision a reality. This candidate will excel in a dynamic, fast paced ever-evolving environment within a leading technology company. This person must have deep knowledge and expertise of the enterprise applications industry and how to provide the best customer support in the industry.
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Ability to recruit, manage and retain a high performing team now addressing current and future needs.
Demonstrate a hands-on management approach to support the team Globally.
Set goals and objectives and drive accountability through metrics and process driven results on a quarterly basis. Interact and influence key stakeholders at all levels.
Ensure a collaborative and integrated approach with other areas such as QA, Development, Product Management and Services.
Drive action plans for escalations severely impacting customers, driving problems to resolution and managing the communications within Workday and with the customer.
Build relationships with customers.
Drive strategic scaling initiatives to reduce the number of incoming cases, improve the customer experience and increase efficiency.
Achieve high customer satisfaction.
Qualifying Candidates MUST have the following:
HCM expertise
Expertise and a proven track record successfully supporting business applications; SaaS highly desirable
Proven strong people leadership skills, has built and managed direct and virtual teams; managed cross functional and regional teams
Experience building, driving and executing strategy
Experience building solid peer relationships in order to influence key stakeholders at executive management level across corporate, geo and region.
Bachelor’s degree in Business, Computer Science, or equivalent areas of focus.
Cross Functional Collaboration
Strong ability to influence stakeholders at all levels including
C Level and Executive Management
Demonstrated ability to drive cross-functional teams to meet business objectives and influence co-workers while fostering strong global working relationships
Objectivity and openness to others' views and continuously builds a positive team spirit
Drives teamwork and collaborative information sharing
Shows and encourages employee accountability for their actions
Skills and Competencies
Strong strategic thinking, creative problem solving, and analytical skills along with ability to execute
Proven ability to collaborate and build relationships with customers
Ability to generate a sense of urgency and rally appropriate resources to drive resolution to critical customer issues
Excellent verbal, written, visual/presentation skills
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