AVM Service Delivery Director Cognizant Hartford

Job Description: • 2-minute read •
We are currently looking for an Application Value Management (AVM) Service Delivery Director to join our team in Hartford, CT. Our client is a leading Healthcare Payer currently located in Hartford, CT. They have partnered with Cognizant for Application Maintenance and Support services.
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We are seeking a strong Service Excellence Leader to manage the Service management office for the overall Program. The qualified candidate must live within a daily commutable distance to Hartford, CT. or be willing to relocate to Hartford, CT. right away.

Role and Responsibilities:
Own overall Service Delivery for AVM at Major HC Client
Must have strong Delivery and program Management experience in Healthcare programs
Executive Touch point with Leadership
Be the liaison among different teams involved, like, HC AVM, CIS, Account Management, etc
Must have strong Delivery and program Management experience in Application Support/Production support
Must have proven experience in managing software development projects; experience in agile methodology is highly preferred.
Extensive experience in leading and managing Large Transformation and/or Legacy modernization programs
Good understanding of Healthcare Claims and/or Membership and Billing domains
Communicates Steering Group decisions to project managers
Knowledge Management and Coordination (including maintenance of knowledge repository)
Manage risks and issues across cross-functional teams
Manage risks and issues across cross-functional teams
Project and Program Standards, Methods, Best Practices, and Templates

Required Skills:
At least 18+ Years of experience in Software Industry
Strong AVM service delivery experience
Understanding of ITIL concepts – ITIL Foundation certification preferred
5+ years of hands-on AVM delivery experience preferably in a diverse technology environment
Proven ability to interface with the customer and engaging in delivery conversations
Ability to drive continual service improvement and transformational themes within the portfolio
Proven track record of collaborating with CIS and BPS to deliver an integrated support service to the customer would be an added advantage
Prior Work experience as Service Delivery Director

Required Education:
Bachelors Degree required
Masters Degree preferred

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