Corporate Executive Relations is the essential link between Apple customers and Apple's executive team, Public Relations, Investor Relations, Apple Legal, and Sr. Director of Customer Care in solving complex, sensitive issues.
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Fluency in Portuguese and English is required (reading, writing, and speaking)
Excellent verbal and written communication skills
A passion for customer service
Strong technical aptitude
Resourcefulness and flexibility
Advanced judgement, negotiation and problem solving skills
Superior interpersonal skills
Outstanding follow through and organizational ability
Description
The Corporate Executive Relations team is responsible for damage control, customer recovery and retention. Works under aggressive time commitments. Works with Apple's most demanding, influential and high profile customers. Responsible for communicating official positioning on company issues. Develops creative solutions to complex customer problems. Identifies and escalates emerging product or customer dissatisfiers. Identifies opportunities for operational improvements and suggests improvement strategies. Empowered to use judgment when balancing company and customer needs. May provide reporting and be asked to support other task as needed.
Education
BS/BA or equivalent experience
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