Field Director Construction RC Travelers Glendale

Job Description: • 2-minute read •
Reports to the Regional Director. Manages work assignments for staff in assigned territory, provides input to Regional Director on staff performance and development, and acts as Risk Control liaison to local business partners. Depending on the size of their staff, he/she may deliver risk control services and/or account consultant services to clients in assigned territory. Assists in marketing of insurance products. Provides technical advice and account information to underwriting business partners for risk assessment and analysis. Monitors expenses and provides input on compensation, bonuses, and budgetary matters as well as performance measurements.
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Primary Job Duties & Responsibilities Manages work assignments for assigned staff in managers territory. Constructs an individual development plan on a yearly basis for each staff member. Conducts co-surveys or survey/file reviews with local staff as required by our formal QA process. Provides regular feedback regarding performance and improvement needs. Coordinates training for local staff in conjunction with regional initiatives. Completes performance evaluations on each staff member on an annual basis. Monitors business partner plans and maintains staffing to meet workload demand. Build and maintain productive relationships with underwriting and service teams assigned to CL business, with the broker/agent community, with Claim, with other Risk Control staff, and with clients. Provide education and training necessary to keep our business partners current with available RC products and services. Conduct or assist with marketing presentations to clients, agents or other outside groups. Conduct risk control surveys at client locations to determine potential hazards and risk factors to be considered in underwriting/risk selection. Consult with clients on ways to control hazards in order to reduce or prevent losses. Influence clients to implement recommendations. Assist with the coordination of large CAG accounts: including getting them in MARS and the development of Service Strategy Development Plans.
Environmental/Work Schedules/Other Conduct research for underwriters or clients on class of business, operations, OSHA issues, or any other technical subject requiring similar analysis. Maintain current knowledge of regulatory environment and emerging safety issues. Apply the Safety Management System concepts in helping clients develop ongoing systems for continuous safety improvement. Develop and document success stories relating to measurable reductions in loss frequency and/or severity. Maintain timely, frequent and relevant communications with the Regional Director. MAJOR COMPETENCIES: Business Knowledge: Understands insurance products. Knows and understands the business plans for each major marketing business unit. Fully understands Risk Control performance standards and business plan.Technical Expertise: Capable of handling regular all lines assignments generally assigned to a field staff member. Has a solid understanding of all lines of insurance (Property, GL, Products, Auto Workers Compensation, etc) their exposures and safety related controls. Has mastered all relevant computer systems applications. Analytical Skills: Applies Safety Management System concepts in helping clients develop systems for continuous safety improvement. Analyzes loss information to identify root causes and develop loss sensitive recommendations. Analyzes information provided by potential insureds in order to provide a written report to Underwriting that will help them make their decision on pricing and acceptability of a given account.Communication: Builds open communications with all staff members. Makes complex technical information and recommendations understandable and clear to audiences with varied levels of technical knowledge. Builds open communications with business partners. Takes initiative to keep business partners informed of emerging account issues. Influences others to take action on recommendations. Listens effectively. Customer Service: Builds credibility with internal and external customers. Creates customer satisfaction by demonstrating the value of loss control services and responding to their needs. Balances customer expectations and expense constraints. Coaching/Developing: Sets example for staff in areas of technical expertise, customer service, and communications. Observes deficiencies and developmental needs of staff and provides timely and appropriate feedback and guidance. Resource Management: Continually assesses workload in light of business priorities; directs own efforts accordingly. Identifies methods for improving personal productivity and shares these with staff. Makes sound judgments about appropriate service levels for customers. Assist the regional director in locating and hiring/replacing personnel.

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