This role will report directly to the Global Head of Design & Planning for Retail and will partner with Citibank North America (CBNA) to support the strategy and execution of the retail network as Citi undertakes a major repositioning to lead the next generation of digital banking. The role requires a thorough understanding of the rapidly changing retail banking industry including direct experience managing a large retail program to ensure the seamless delivery of projects in alignment with strategic branding and innovative designs.
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Strengthen and contribute to the management of global standards and methodologies to ensure a consistent approach to the delivery and design of branches across the region (~730 branches / 4.3MM RSF)
Collaborate with the Head of Retail and Consumer Business North America in the evolution of the Smart branch strategy
Partner with business clients to identify and resolve BAU issues, ascertain current and future requirements and execute projects
Ensure the branch environment is in alignment with the customer and systems to create an engaging environment to maintain/grow the retail business within the region
Translate strategic requirements into practicable tactics and designs
Oversee the management and construction of projects within region to ensure timescales, designs/specifications, quality and costs are achieved within approved parameters.
Ensure direct, indirect, outsourced facility management service providers and other vendors provide consistent, high-quality “best in class” services
Ensure compliance with Corporate and local standards and procedures related to design approval (construction, sanitary, fire and premises occupation requirements, including permits and concessions)
Work with governmental and nongovernmental jurisdictional authorities for permitting, design approval and construction implementation
Develop plans and budgets for review and approval
Develop requests for proposals for outside consultant, construction and various other outsourced vendor services
Assist on all aspects of design planning and engineering
Monitor actual schedule and costs against the project estimates. Report significant variances and develop corrective action plans.
Work collaboratively with Project Management team to develop comprehensive project plans based on approved funding. Project plans typically include: scope, schedule, cost, quality, roles and responsibilities, communication, staffing, risk and issue management. Obtain commitment to the plans
Analyze bids and interview bidders evaluate qualifications
Ensure corporate Policies and guidelines are adhered to during the delivery process
Ensure proper documentation is utilized to demonstrate assessment of potential risk
Provide assistance and guidance for inspection and evaluation of prospective sites/buildings as part of due diligence exercises
Manage the sustainability strategy and ensure the best practices for green Retail building into design and construction projects
Oversee effective benchmarking programs including Energy Star and LEED Certification
Administer the LEED Retail Volume program and the LEED certification for new and relocated sites as part of Citi’s goal to LEED certify 15% of portfolio by YE 2015 and 33% of portfolio by YE 2020
Coordinate with Capital Projects, Real Estate, Finance, Strategy, Relocations and other CRS teams, as needed, to develop and complete projects
Review objectives, budgets and timelines to facilitate the approval of Capital Expenditure Proposals
Manage the financial budget of the portfolio (expense & capital)
Coordinate with Finance and outsourced facility management service providers to develop budgets and update forecast by identifying Risks and Opportunities
Control operational and reputational risk resulting from Citi’s Retail Real Estate operations
Ensure adherence to Citi’s compliance and control framework, which includes the following:
Standards of conduct for employees
Process oversight and measurement
Sufficient approval authority levels
Appropriate skills and training for personnel
Testing for compliance controls
Manage preparedness, tracking, and execution of Continuity of Business Plan
Develop key metrics linking retail performance to real estate
Develop and manage processes for dashboard reporting, executive summaries, and monitoring progress against plan
Contribute to analysis & reporting, presentations, IEPs and other deliverables
Oversight of Retail MOR incorporating key metrics and monthly updates
Qualifications
Job Skills/Qualifications (5000 characters or less): Qualifications:
Role requires an accomplished retail construction and store development professional with 10 year plus of work related experience
Successful track record for completion of multi-million dollar projects on budget and within projected timelines
10 plus years in a core Real Estate skill such as Surveying, Transaction management, Real estate Management or Construction/Project management
Demonstrate leadership and adaptability when facing unique challenges encountered on each project
Ability to persuade and influence others through developed communication and diplomacy skills with colleagues in other areas and occasional external customers
Experience and ease in interfacing with Senior Management
Very strong written, spoken and presentation communication skills
Demonstrated problem-solving skills
10 plus years’ experience managing project management staff
Strong meeting organization and facilitation skills
Team player with ability to handle strong personalities at all levels of the company
Technical proficiencies in Microsoft Office products (Word, Excel, PowerPoint) and Microsoft Project as well as industry standard project management tools.
Financial Services experience preferred
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