Director Operations Transformation Program Microsoft Redmond

Job Description: • 2-minute read •
Transformation. It’s a big word that implies huge impact and long term business value creation. The Services Business Operations (SBO) team is looking for a dynamic leader who will partner globally as we transform our Enterprise Services operating models and processes. If you are a leader with proven ability to mobilize change across organizational and geographic boundaries for maximum results, then please read on….
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Microsoft Services’ mission is to empower our customers and partners as they realize their full potential in a mobile-first, cloud-first world. In Microsoft Services Business Operations (SBO), our goal is to power One Services through a common operating model that simplifies and improves customer and employee experiences. Our team drives a broad range of shared services functions that include Operations, Services Insights, Role Excellence, Business Solutions & Tools, and Readiness for both the Enterprise Services and Customer Support and Services Business.

The Director of Operations Transformation Program Manager is accountable for driving cross-SBO alignment and Enterprise Services decision making on key investment initiatives to ensure that the services delivered across SBO team are effectively aligned towards common goals. A few key tasks of this role include:
• Develop methodology to align requirements & resource demands across transformation initiatives (SDT, Volta, Aurora, others TBD)
• Partner with business teams to assess the impact on upstream and downstream teams
• Frame business tradeoff decisions in a crisp, clear, quantitative manner
• Develop process to surface decisions to appropriate body (SBO, SLT, etc.).
• Run SBO Transformation program review status
• Develop and execute on partner communication strategy and vehicles to keep all relevant parties informed
• Proactively surface, communicate and mitigate risks associated with cross transformation initiatives

Success in this role will require a high degree of collaboration and strategic leadership across Services HQ, SBO, the field, Finance, IT and other key business partners. The successful candidate will have:
• Business Knowledge specific to MS Professional Services
• Experience planning, developing and landing large scale complex IT (ERP experience preferred) investments
• Proven executive maturity and ability to influence leaders and peers without hierarchical controls
• History of being self-starter when dealing with ambiguity
• Excellent communication skills (verbal, written and advanced PowerPoint) with ability to represent complexity in an executive ready format
• Bachelor’s degree required, MBA a plus.
• 10+ years of relevant business experience in Program management.

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