Responsible for directing job functions of headend managers and the operations of assigned facilities[Terry, Carolyn] in Colorado, New Mexico, Arizona and Utah. Establishes performance[Terry, Carolyn] standards and productivity goals monitoring progress. Provides leadership and direction for team which may include multiple functional areas.
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- Works with team to establish as well as implement Headend hygiene, wiring and operational performance standards.
- Works cross-functionally with peers in engineering, construction, network and business operations to insure unified project integration and customer activation.
- Develops, initiates and implements process improvements that enhance employee performance, customer experience as well as execution.
- Insure the development of team members and facilitates training opportunities for employees in new technologies.
- Leads and insure operational standards are maintained through upgrades, facilities expansions transitions and project integration.
- Assists in developing and implementing Headend distribution network strategy for the region.
- Compiles and provides regional weekly status reports.
- Assists in creating a collaborative cross functional team culture and within department.
Core Responsibilities:
- Leads assigned projects assuring they are finished on time and on budget. Recommends, approves, and assesses headend projects.
- Directs, plans, and implements new product introductions.
- Sets standards of performance for all levels of Headend operations to promote high technical standards.
- Prepares and analyzes Headend through statistical reports to control costs. Completes reports on time as assigned.
- Prepares department budget. Resolves escalated scope, schedule, and budget issues.
- Ensures that all head end compliance requirements including FCC technical standards are correct and up to date.
- Maintains and documents ongoing maintenance program for all assigned systems and sites.
- Assists in troubleshooting and repairing assigned systems in conjunction with subordinates and vendors so as to insure timely and effective remedies.
- Consistent exercise of independent judgment and discretion in matters of significance.
- Regular, consistent and punctual attendance. Must be able to work nights and weekends, variable schedule(s) as necessary.
- Other duties and responsibilities as assigned.
Job Specification:
- Bachelors Degree or Equivalent
- Generally requires 11-14 years experience
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