The Account Director is accountable to develop long term client management strategies for larger and more complex clients (>300 employees) to meet profitable growth and cross-selling objectives. The Account Directors primary focus is to act as a senior strategic business partner to our clients and broker partners and to achieve retention and growth objectives year over year.
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Develop deep understanding of each customers business objectives Analyze client utilization data to understand cost drivers and develop health plan strategy to reduce costs over time Educate client on regulatory issues and developing healthcare trends that could potentially impact their plan Using available resources, complete complex analyses to aid in financial decision making and plan recommendations Identify and present cross-sell opportunities Maintain excellent verbal and written communication skills and lead client interactions with C-Suite decision makers Assess and understand competitive environment and market opportunities Establish and maintain relationships with appropriate internal partners (underwriting, sales, operations, business analytics, etc) Develop retention and growth forecast and deliver results Participate in finalist presentations as appropriate Handle complex contract negotiation and leverage available resources Maintain strong field presence Supervisory responsibilities of designated Account Manger
BACKGROUND/EXPERIENCE desired:
8-10 Years of industry experience Strong understanding of self-funded industry Strong understanding of health plan design and products Strong negotiation, strategy, and forecasting skills. Licensure as required by State (requires Life, Accident, and Health Insurance licensure for the state correlated to residence). College degree or equivalent work experience
EDUCATION
The highest level of education desired for candidates in this position is a Bachelor's degree or equivalent experience.
FUNCTIONAL EXPERIENCES
Functional - Sales & Service/Account Management/7-10 Years
Functional - Administration / Operations/Travel/1-3 Years
Functional - Clinical / Medical/Consultative informatics/1-3 Years
Functional - Finance/Financial Forecasting/1-3 Years
Functional - Underwriting/Renewal - group medical/1-3 Years
TECHNOLOGY EXPERIENCES
Technical - Desktop Tools/Microsoft PowerPoint/1-3 Years/End User
Technical - Desktop Tools/Microsoft Outlook/1-3 Years/End User
Technical - Desktop Tools/Microsoft Word/1-3 Years/End User
Technical - Remote Access/WAH (Work at Home)/1-3 Years/End User
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