The Digital Innovation & Design team at Capital One is a diverse team of human-centered designers charged with disrupting how people interact with their money, their bank, and their financial lives. We are change agents bringing new design capabilities to 60 million customers. Our work results in more human and valuable service and product experiences.
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- Lead and facilitate a talented, multi-disciplinary team through each stage of the design process
- Craft project approaches that challenge the status quo and lead to highly valuable and impactful design solutions
- Partner with executives, leaders, and other stakeholders to define smart strategies that align business, customer, and associate needs
- Sharpen and expand your leadership, teaching, thinking, and making skills
- Advocate and be the voice of our customer in our product development process
- Use customer-driven insights and agile methodologies to deliver elegant and delightful customer experiences
- Collaborate and create visual design and strategy for prototyping and pilot efforts
- Translate business requirements into visual concepts and prototypes to be used in testing
- Create interaction models, user task flows, screen designs, and UI details that promote ease of use and optimize task flows
- Partner with Product Managers to influence product design and express / own the UX strategy
- Create and deliver UX/UI design documentation to aid with cross-team communication, collaboration and development
- Develop and maintain artifacts that express humanity, simplicity and ingenuity
- Visualize complex sets of data in ways that are easy to comprehend
- Participate in designer research, persona development, and a wide variety of usability studies
What you bring:
- You know how to create inspired, effective project teams that make designers clamor to work with you again
- You know how to craft approaches that fit the unique needs and desired outcomes of the project at hand
- You have strong facilitation and workshop design skills
- You want to lead and participate in all phases of the design process (thinking and making)
- You know how to balance hands on practice with stepping back to let your team of designers shine
- You have a consultative approach and a collaborative nature
- Formal training in leadership, management or mentoring
- Examples that demonstrate your ability to successfully lead teams improving digital user interfaces through various tools and techniques
- You are experienced in the end-to-end design process, balancing customer insights and business goals
- You possess the ability to deliver on those insights by driving product vision and strategy to position our digital products alongside our core financial products
-You’re going to be responsible for delivering an experience, so you must have worked in a product group focusing on web or mobile applications for a few years; in and around other designers and engineers – and love it.
- Your prior experience will be important because you will be responsible for your product throughout the full product lifecycle.
- Working with our product teams, you’ll need to identify opportunities and uncover untapped needs through customer research and interaction data
- Working with our engineering teams, that vision you clearly articulated will need to turn into simple, intuitive experiences that serve our customer’s banking needs
Basic Qualifications:
- Bachelor’s Degree or military experience
- At least 8 years of experience designing digital products or at least 8 years of experience designing omni-channel services
- At least 5 years of experience with team leadership or at least 5 years of experience with management
Preferred Qualifications:
- Master’s Degree in Design or Human-Computer Interaction
- 10+ years of experience with designing digital products
- 10+ years of experience with Information Architecture
- 7+ years of experience with team leadership or 7+ years of experience with management
- 5 years of experience with Prototyping Tools
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