The Purpose of Your Role
This leadership role is dedicated to understanding the customer need, rapidly identifying and deploying solutions that deliver value, measuring outcomes and adjusting course as needed. You will be responsible for delivering quality customer solutions in a continuous delivery environment, leading outside in with best in industry practices. The role is based in Boston, MA.
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Your ability to manage multiple competing priorities and make sound/independent decisions
You have experience motivating a team of capability/product managers & lead professionals, creating goals, coaching, and providing direction, as needed
Your passion for delivering end to end, high-quality customer centered solutions
Your capability to multitask and manage multiple teams/priorities
Your enthusiasm and passion for innovation and next generation technologies
Your strong oral and written communication skills, and ability to influence and motivate others while dealing with ambiguity
Your ability to collaborate effectively with a distributed team
Your ability to capture feedback, analyze data and quickly adjust course, if needed
The Value You Deliver
Building and maintaining strong trusted relationships with business leaders and product/segment partners as well as capability leads and technology partners.
Working with key business partners and agile teams to develop end-to-end digital experiences for key business segments
Initiating research and analysis to identify core needs of the customer and understand customer expectations in the digital space
Providing clear direction to scrum teams when decisions are needed
Identifying and socializing implications for cross channel experience/impacts
How Your Work Impacts the Organization
As a Digital Experience Director, you will be customer obsessed, identifying needs and delivering solutions that provide exceptional value, driving loyalty and establishing lifetime financial relationships.
The Expertise We’re Looking For
7+ years in a digital product manager/specialist role
Bachelor's Degree, MBA or other post-graduate degree preferred
Financial experience and/or experience delivering digital products with agile teams
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