Market Directors of Stores are ultimately responsible for overall store performance within their Markets with a primary focus on sales and profitability. MDSs are expected to drive store sales growth and profitability by approaching their business strategically, studying issues and opportunities within their local markets, and working to develop/implement long-range plans that drive business objectives. MDSs must coach and develop the leadership talent in their Market and constantly prepare and lead their people through change.
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Essential Functions and Responsibilities:
Informs and Executes Strategy
● With support of Area Staff, study and analyze individual stores within the Market and develop timely strategies that take advantage of opportunities in a proactive manner.
● Partners with the VP Store Operations to review Market strategies and then takes specific tactical steps to execute the strategy successfully across individual stores within the Market and ensures Store Managers understands his/her impact and responsibility in delivering to that strategy.
● Establishes the key priorities and communicates those priorities throughout the Market in alignment to ensure the alignment of the Market with overall company strategy .
● Ensures Store Managers have the knowledge and understanding of the specific tactical plans necessary for successful execution of the Market strategy.
● Demonstrates knowledge of and reacts to internal business trends and anticipates product, marketing, and event needs well in advance.
● Stays current on local competitive and market conditions through continuous research with community publications, journals, online resources, and any other means needed to know the market fully.
Drives Business Results and Maximizes Sales
● Establishes a Sales Culture by setting clear and measurable sales goals for stores and holds store management accountable for attaining those goals while also helping them understand the intent and inspiring them to drive for results on their own.
● Drives the execution of all corporate and regional programs designed to drive sales and service in the stores.
● Actively seeks out barriers to store sales performance and makes necessary decisions to remove those barriers.
● Proactively addresses staffing and resource needs to capitalize on market conditions (talent mobility, leadership, hours of operation, equipment, etc.). Understands specific store talent needs and addresses them accordingly.
● Continuously monitors the performance and profitability of plans and programs throughout the Market and makes adjustments when needed.
Creates an Obsession for Service that Differentiates Lowe’s from the Competition
● Takes appropriate actions to ensure that stores within the market meet or exceed service expectations.
● Ensures Store Manager understands level of service offered by competition and capitalizes on available opportunities.
● Champions and embraces Corporate initiatives / technologies and leverages them to create a differentiating level of service.
Validates Operational Basics
● Uses store visits to validate that the Lowe’s Brand presentation standards are maintained at all times. Takes swift and appropriate action when standards do not meet expectations.
● Reviews store staffing/payroll and other controllable expenses reports (e.g., sales/payroll weekly reports, FT/PT ratio reports, controllable expense reports) and takes action when something does not meet company standards.
● Actively looks for new ways to improve store staffing productivity and ways to reduce store expenses.
● Partners with and supports Area Staff to ensure execution of operational programs.
Builds Talent Pools
● Develops Store Managers into leaders who run stores autonomously and at a high level of consistent performance.
● Works constantly to stretch, challenge and develop leaders in the stores in an effort to keep the leadership pipeline flowing.
● Attracts and develops talented and diverse employees to drive overall sales and profitability performance within the Market.
Supports Employee Engagement
● Promotes open and positive two-way communication with Store Management teams and employees during store visits, to ensure high employee engagement and morale.
● Provides support to ensure that all company training programs are being implemented consistently throughout the Market.
Required Qualifications :
· Previous successful performance as a Lowe’s Store Manager for at least 4 years or 4 years operations management experience in retail operation with revenues in excess of $40 million.
· Knowledge of the retail industry and practices.
· Experience analyzing and using customer, market and competitor analytics .
· Must have a broad business perspective and demonstrate expert level business acumen. Experience conducting business planning.
· Strong communication skills with outstanding interpersonal skills. Must be able to relate positively, favorably, and cooperatively with others and manage relationships at all levels of the organization.
· Experience with computer technology and ability to learn and teach new tools.
· Must be able to travel consistent with demands of the position.
Preferred Qualifications :
· Bachelor’s Degree in business administration, marketing, or related field.
· Big-box home improvement retail industry experience
· Multi-unit retail operations experience
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