Manages a team that develops, implements, and maintains technical quality assurance and control systems and activities for the Enterprise Systems Group Business Unit Software components. Defines strategy and governance for the implementation of quality standards and methodology. Manages participation in the review of engineering designs to contribute quality requirements and considerations. Assists customer and engineering areas in gathering and analyzing data.
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• Directs the efforts of others in the achievement of the strategic and operational objectives of the group.
• Manages the hiring and retention of a diverse and effective workforce.
• Responsible for career development/planning, performance and pay discussions of team members.
• Drives continuous improvement in the quality of systems, peripherals and software, as experienced by customers.
• Leads teams working with Quality, Development Engineering, Engineering Operations, Procurement and Product Support to ensure that Dell delivers high quality products to customers.
• Ensures quality goals and performance measurements are met.
• Leads the Line of Business (LOB) Quality team to identify and implement projects to improve the Customer Experience, reduce customer incidents and call rates.
Qualifications
Requirements include:
Experience -
10+ years of relevant experience or equivalent combination of education and work experience.
8+ years leadership experience.
Skills (Technical, Functional, Leadership) -
Solid understanding of technologies used in disciplines managed.
Understanding of core software engineering, development (for software) and procurement processes.
Understanding of six sigma and BPI processes and tools.
Statistics and forecasting methodologies.
Customer interaction skills.
Competencies -
Business acumen.
Strategic visionary.
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