Director Enterprise Field Systems GSK Philadelphia

Job Description: • 2-minute read •
Reporting to the Director, Enterprise Field Systems and Operations, this role is responsible for the following:
 Lead the development and commercial operations of the Customer Relationship Management (CRM) system. (Veeva) for field teams.
 Embed CRM system with field teams to drive optimal sales force and marketing effectiveness.
 Lead oversight and strategy of Enterprise Customer Information Master.
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 Champion the resolution of customer issues and tailor interaction methods to effectively communicate issues and resolution.
 Lead and oversee risk mitigation initiatives as it relates to enterprise customer information. Insure continued process improvements to minimize risk of noncompliance.
 Ensure that protocols are developed and followed for processes in support of risk mitigation.
 Serve as liaison between key business sponsors and IT support. Work with IT partners to identify, develop and implement new processes based on new business requirements.
 Prioritize and manage change to minimize field disruption and maximize field effectiveness
 Establish value-added contact with stakeholders to ensure proactive identification of key issues and enhanced business-selling opportunities
 Effectively engage across the matrix to solve commercial challenges.
 Manage team and foster personal development, employee engagement, and enhanced organizational culture.

Basic qualifications:

 Bachelor’s degree and 8+ years of relevant business, sales or IT experience preferably in the pharmaceutical industry

Preferred qualifications:

 MBA or MFA
 Demonstrated success as a team leader who drives performance, compliance and continuous improvement to established process and procedures
 Experience leading initiatives that and drive operations, behavioral and cultural change
 Experience in field sales tool design, development and implementation
 Project management, process improvement experience
 Proven ability to manage under pressure and in a changing environment
 Results oriented, self starter with the ability to drive accountability for results within the team
 High level of motivation and ability to find creative solutions to challenging business issues or unique customer situations
 Demonstrated multi-dimensional and complex problem solving skills (technology, people, processes)
 Demonstrated ability to work seamlessly across multi-disciplinary teams to help implement new ways of working, tools and governance
 Demonstrated verbal and written communication skills

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