This position serves as the general manager of Services for the Federal Civilian Market, one of 4 markets in US Public Sector. This role is a partner to Cisco Sales in enabling customer success with Cisco Architectures and Solutions. As the services general manager, the position is responsible for leading an organization in Strategy and Execution across 3 areas: a) Run and Grow the services business of today b) Seed the Business of the Future c) Role model Cisco's People Deal by focusing on people as our most important asset. Furthermore, as the general manager of the services business you'll lead leaders to achieve growth, profitability (P/L), customer satisfaction & contractual fulfillment, and create opportunities for empowered people to deliver exceptional results and grow their careers. Strong executive presence is expected where the ideal leader has a track record for placing equal emphasis on how results are produced and what the results yield in impact. Securing results in execution requires a strong commitment to customer success and ability to empower and coach managers and other leaders.
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● Thrives in an unstructured environment (ex. You won't receive a playbook on how to do the job, expectations will be in a general/high level form)
● Has capacity & versatility in dealing with tactical issues to strategic planning efforts concurrently with parallel processing being a must!
● Is passionate about people (mentoring, coaching, seeing people because you've gotten to know them)
● Curious about and committed to improving his/her leadership and collaborating with a team pursuing same.
● Able to have transparent/frank conversations in a respectful manner
● Able to make decisions quickly while empowering and enabling people and teams to do the same
● Can Lead in absence of organizational autonomy by influencing cross functionally thru forming relationships & coalitions for shared objectives
● Has deep Professional Services delivery experience to lead the organization in forming trusted advisor relationships with customers, focused on outcomes
● Knows how to operationally manage a Professional Services business, including measures, metrics, and overall reporting for managing success
Minimum Qualifications
● College Degree (Bachelor, Masters) - technical or business; Advanced degree strongly preferred or equivalent military experience
● 12+ years relevant industry related experience (e.g. IT domain expertise)
● US Citizenship required (single), with ability to be cleared by customers as necessary
● This role will preferably be located in the Metro DC Area, but other US East Coast locations may be considered (i.e. Raleigh/Durham, NC)
● Technical & Business certifications (e.g. ITIL, CISSP, PMP)
Desired Skills
● Direct Sales and Business Consulting experience and leadership a plus
● Technical & Business certifications (e.g. ITIL, CISSP, PMP)
● Civilian Government experience preferred
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