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Firmwide Operations
Firmwide Operations includes Shared Services and Banking Operations (SSBO), Operations Risk and Control, Global Project Group and Metrics, Branch Operations and Divisional Management. Shared Service and Banking Operations delivers industry leading operational solutions by aligning the right functions, people, processes and tools into ten core disciplines offering tailored client service levels that are efficient, controlled and compliant with regulation. Our core disciplines include: Asset Servicing, Cash Management, Client Data Management, Global Banking Services, Loans Servicing, Network Management, Payments (Wireless and Disbursements), Reconciliations, Settlements and Tax Operations. Operations Risk and Control ensure adequate controls are in place, through providing an integrated risk and control framework to govern, assess, mitigate and manage financial and operational risk in Operations.
Shared Services & Banking Operations (SSBO) organization, supporting Shared Services and Banking Risk Managers globally. It is a high profile opportunity to support day to day delivery and the ongoing development of SSBOs risk and control framework, with the candidate having responsibility for collation and oversight of risk reporting for SSBO globally.
The role responsibilities will include the oversight, production, management and reporting of daily, weekly and monthly risk metrics, as well as the preparation of weekly / monthly functional, regional and global risk reports. Responsibilities will also include the coordination and reporting of Cross-Operations risk programs such as Segregation of Duties and Entitlements reviews, Risk & Control Self Assessments (RCSA), Risk Incident tracking (Recap), Action Plan tracking and the collection of commentaries for various risk metrics, End-User Computing Assessments, BCP deliverables and Policy & Procedure Exception Management. This list of responsibilities will alter depending on the Federal and Operations Risk agenda year on year.
In addition, whilst a number of controls exist across Operations to support the Global Banks, this role as part of the global team will be responsible for documenting these controls, and ensuring there is a measurable level of oversight, validation and verification for key controls on the Banks. This role is to support this program to perform the validation and testing function, appropriately document results and take appropriate actions to help Operations teams improve ineffective controls. The role will also serve to analyze new controls to be on boarded into the program, and successfully onboard testing for those controls.
The candidate will primarily interface with the SSBO Risk Managers, Operations Risk & Control team (ORC) and Reporting; Analysis & Metrics team (RAM).
QUALIFICATIONS
Skills Required
Previous operations experience in diverse team environments
Ability to work in a fast paced environment, both independently and as part of a team.
Experience in risk management related to daily processing, escalation of issues and proposed resolution.
Excellent verbal and written communication skills.
Has interpersonal skills, freely develops networks, builds consensus, and develops alliances across an organization.
Able to meet tight deadlines and has a delivery-focused approach.
Strong sense of ownership and accountability for quality output.
Highly motivated self-starter with multi-tasking abilities; ability to prioritize appropriately.
Entrepreneurial spirit and flexibility particularly in dealing with changing environments and different stakeholders.
Skills Desired
Understanding of Operations and Bank framework, regulations, and legal entities
In-depth understanding of technical risk and control environments
Legal or regulatory experience a plus.
Previous work in an Operational line role and/or product area
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