You’ll work with our Wave team in San Francisco. Wave is part of McKinsey Solutions and McKinsey’s New Ventures.
Wave equips clients to successfully manage improvement programs and transformations. Focused on business impact, Wave allows clients to track the impact of individual initiatives and understand how they affect longer term goals.
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Undergraduate degree, MBA or other Graduate degree desirableOutstanding record of academic achievement7-10 years of direct client-management experience in a consultative product or services environmentExperience within a SaaS and/or digital product company a plusPrior management consulting experience is highly desirableExperience in project management, program management or change management is essentialRelationship management skills; able to manage clients up and down throughout internal and client organizationsDemonstrated aptitude for analyticsProven record of leadership in a work setting and/or through extracurricular activitiesAbility to work collaboratively in a team environmentAbility to work effectively with people at all levels in an organizationAbility to communicate complex ideas effectively, both verbally and in writing, in English and the local office language(s)
WHO YOU'LL WORK WITH
You’ll work with our Wave team in San Francisco. Wave is part of McKinsey Solutions and McKinsey’s New Ventures.
Wave equips clients to successfully manage improvement programs and transformations. Focused on business impact, Wave allows clients to track the impact of individual initiatives and understand how they affect longer term goals. Its mix of an intuitive interface and McKinsey business expertise givens clients a simple and insightful picture of what can otherwise be a complex process by allowing them to track the progress and performance of initiatives against business goals, budget, and timeframes.
New Ventures is a recently formed part of McKinsey focused on fostering innovations driven by analytics, design thinking, mobile, social and other technologies and integrating them into our client work. It is a foundation for—and expands our investment in—our entrepreneurial culture.
McKinsey Solutions is a core part of New Ventures and offers practical tools that help people at all levels of an organization generate insights they need to address both strategic and day-to-day decisions. These solutions complement McKinsey's traditional client service and are delivered in many ways, including subscriptions, workshops, training programs and project-based engagements. We work closely with clients to embed our tools, analytics and expertise, and provide on-going support to help them build the capabilities they need to revolutionize how decisions are made.
WHAT YOU'LL DO
You will leverage your advisory and relationship-building skills to educate McKinsey consulting teams and external clients on the value of Wave’s offerings to increase demand and grow the business.
You will partner with our consulting teams and Wave client service staff to drive seamless implementations in complex client environments. Your goal is to ensure clients are engaged and seeing the value of the Wave platform and experience, demonstrating and reinforcing this value via in person and virtual interactions. You will be expected to drive additional value by identifying follow-up opportunities and coordinating in partnership with business development team relevant activities across the Wave team (e.g., workshops with strategic clients, tactical outreach to participants).
You will resolve relationship issues as they arise, proactively problem-solve, escalate issues where appropriate, acts as a client advocate inside Wave and the broader firm as needed. In this role, you will manage the communication and delivery of client-facing user analytics (e.g., usage, engagement, proficiency) and coordinate the delivery of in-person programs/workshops for core clients, in conjunction with the product and business development team, McKinsey experts and facilitators. You will develop success plans for customers that outline their critical success factors, metrics for success, potential issues, and provide recommendations.
Additionally, you’ll work closely to identify new opportunities and facilitate transitions following initial or follow-on deployments. You will assist in understanding client business needs, economic buyer criteria and political support and proactively understand client needs and maintain knowledge of industry trends and competitor offerings. You’ll have the opportunity to provide thoughtful and informed solutions to meet client needs and you’ll actively contribute ideas for new product development, marketing and communication initiatives and operational improvement.
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