Manager Program Management Internet Services Operations Apple Santa Clara

Job Description: • 2-minute read •
We’re looking for a great Leader for our Program Management team. Program Managers in ISO are responsible for delivering infrastructure capacity, new technologies, tools, and operations improvements to support Apple’s services growth. You will lead a team of individual contributors on the program management team which delivers projects for operations scalability, efficiency, and security. You will be personally responsible for successful outcomes and for delivery of an experienced, high-performing program management team.

Strong fundamentals are a must, but you have more. You feel a personal stake in the services you support and the people you manage. You have a deep well of positive energy and have unbounded enthusiasm. You hold yourself and your team to (almost, but not quite) impossibly high standards. You have unshakeable integrity. You don’t preside; you do. You set simple, clear, measurable goals for your team. You are as comfortable presenting to execs as you are with your nose in a burn down chart. You love managing different people in all their awesomeness and quirkiness. You have deep wisdom and judgement. You know what success looks like running gigantic, Internet-scale operations for global services. News of your taking ownership of a team or program causes widespread relief, joy, and celebration

Key Qualifications

A clear history of leadership in program and project management, technical infrastructure services management, at scale.
Successful experience hiring outstanding people, and building high performing teams.
A demonstrated track record of delivering large portfolios of projects under demanding timelines.
Naturally accountable and responsible; self-starter, self-motivated, self-directed, self-sufficient.
Outstanding communication and presentation skills, written and verbal, to all levels of an organization.
Decision making and negotiation skills with the ability to influence without direct authority.
Strong technical proficiency, especially relating to data center services and infrastructure engineering.
Exposure to large-scale online services, managed services or information technology operations with industry leading players is strongly preferred.
Description

Build and lead high-performing, high-impact, cohesive teams of program managers. Own program management for a broad portfolio of infrastructure operations, security projects and operations, software development projects, and hardware development and operations. Manage the roadmap, priorities, scoping, timelines, resourcing, and requirements definition for these projects. Help lead and drive ongoing improvements to our technical project management processes and the way we scale new services and technologies. Own management of service reliability, availability, and operations scalability across Hardware Engineering, Capacity Planning and Delivery, Site Reliability Engineering, Foundation Services, and Security. Collaborate with cross-functional Operations and Engineering teams, Finance, Business Operations, and other organizations both within and outside of Apple to deliver world class performance and reliability for our rapidly growing user base.

Education

BS in Engineering and advanced degree preferred but not required.

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