Director for Americas Workplace Operations to manage the Operations Team in supporting all site property management activities, facilities operations, and site services supporting a portfolio population of ~4000 employees and ~1M SF of office, and engineering R&D labs.
This position/role will be responsible for developing and maintaining a team to manage multiple sites in the Americas Region.
Including:
Property management responsibilities of ~80 acres of owned and ~1M square feet of leased and/or sub-leased property.
Building management: janitorial support, event planning, food program support, operational project management and facilities procurement, site services program development, operating and service performance standards, general and technical maintenance of HVAC systems, Electrical systems, UPS systems and critical environments, landscaping services, mail, shipping receiving & distribution.
Implementation of programs and projects to maximize the utilization and efficiency of facility assets.
Negotiate, procure, and manage: operational service contracts
Project management of general and technical building repair and maintenance projects.
Comply with government regulations reporting involving facilities operations and environmental health and safety codes such as SEC, UBC, UFC, OSHA, etc.
Benchmark department performance and programs
Administration of quarterly and annual operating expense and capital budgets ($30M Expense, $ 15M Capital)
Facility Operations/Property management:
Property manage owned property and assets.
Insure that tenant and landlord operational obligations are being fulfilled in leased properties.
Proactively identify and develop, implement, and supervise, coherent strategies for providing a high quality, cost-conscious, consistent level of facility maintenance, and operational services and amenities that create repeatable efficiencies and regulatory compliance.
Manage internal and contracted services teams in support operational functions, including: general and technical maintenance support, Utility providers, Janitorial, HVAC maintenance, Landscaping.
Management of all critical building environments and the maintenance, repair, and modification.
Manage and administer all office services and programs in Americas: Office Supply, Copy/Print services, Shipping and Receiving functions, Warehouse management, Fitness program, Beverage Services, Café and Catering, and Special events coordination.
Support the Project Delivery staff through the coordination of operational functions, services and service providers as part of construction projects.
Liaise with IT, HR, Finance, Procurement, EHS&S (safety and security) REWS Planning, BU Administrators, and Lab Managers to ensure that all REWS initiatives are coordinated and supported.
Procure and Manage operational contracts
Provide key measurements, metrics and performance standards for primary areas of responsibility through web based reporting, and the use of Excel Software, or other reporting tools
Regular reporting to develop and track facility operation budgets, accruals, and forecasting.
Project Management:
Manage the planning, coordination, and implementation of new services, change of vendors or service providers.
Implement miscellaneous general building and critical systems repair and maintenance projects.
Support REWS Sr. Management:
Provide cash, P/L, ROI, and NPV analysis on all major initiatives and projects.
Report regularly the financial status of Operational Services, and Projects.
Work directly with the JNPR Finance department to provide expense and capital forecasts, accruals, and reconciliations.
Prepare Quarterly reporting summarizing vendor financial and performance status.
Assist REWS Sr. Management:
Prepare annual capital and expense budgets
Exercise financial controls.
Authenticate expenditures.
Enforce and implement contracts, service agreements, and purchase requisitions.
Education & Experience:
BA/BS in business, engineering, architecture, construction, or other technical degree.
MBA degree - preferable.
Facilities certification (CFM, IFMA credentials, PMP certification)
8+ years managing Building Repair and Maintenance and Work Place Services in a corporate environment.
5 -10 years related experience in management of critical server room environments including an operating knowledge of UPS Systems, generators, Mechanical and electrical distribution systems.
Technical Knowledge & Skills:
Contracts:
Working knowledge of common lease and contract language and terminology with the ability to work directly with procurement and internal or external legal counsel to negotiate local, national, global contracts. Ability to independently bid major service and vendor contracts on a periodic basis. Size of contracts range from ($ 25K - $ 2M)
Budget / Finance:
Demonstrated cash, P/L, ROI, and NPV financial analysis.
Proven ability to develop, forecast, accrue, and report on quarterly and annual expense and capital budgets.
Working knowledge of industry accepted accounting procedures, and GAAP policies.
Proven ability to control costs and analyzes the effectiveness of services and supplies.
Project Management:
Proven record of managing building repair, maintenance and modification projects ranging from ($25K – $2M). This includes working directly with architects, designers, consultants, and contractors.
Working knowledge of government regulations involving facilities operations and environmental health and safety codes such as UBC, UFC, OSHA, etc.
Demonstrated experience with company acquisitions and integration of employees scaling from (10 employees to 2000 employees).
Operations:
Working knowledge and experience with the operating procedures of all office equipment and furniture systems
Working knowledge of mechanical and electrical building systems, capacities and design and performance criteria
Knowledge of industry benchmarking and metrics.
Personal:
Communication:
Demonstrated ability to communicate clearly and effectively, both in verbal and written form, especially in remote management situations.
Proven ability to effectively present information and respond to questions from managers, customers, suppliers and contractors.
Interpersonal:
Demonstrated ability to listen to others to understand their perspectives, to define and communicate objectives and programs effectively, and persuade vendors and contractors to perform to meet commitments.
Substantial staff management experience for large, multi-location and varied-functions.
Commitment:
Self-motivated and performance driven; coupled with the willingness to take necessary actions to deliver on commitments.
Ability to prioritize and exercise discretion in dealing with confidential information and highly sensitive issues.
Proven record of providing excellent internal /external customer service.
Good planning, time management, communications, decision-making, presentation, human relations and organization skills.
Demonstrated ability to work well with people of all backgrounds, cultures and nationalities.
Possess a strong work ethic and desire for helping others achieve success.
Optimism, enthusiasm and ability to break through obstacles to exceed the expectations for the position.
Extensive management experience in the following: staff development, contractor management, space planning, food programs, transportation & security systems.
Extensive knowledge of financial management practices and budget planning procedures.
Demonstrated leadership experience including managing local and non-local teams, leading change management, and managing crisis situations (i.e. emergency response).
Demonstrated success building teams and managing across multiple locations.
Demonstrated skill delivering strategic approaches, with agile execution.
Demonstrated skill at delivering to performance objectives, for scope, schedule and cost.
Ability to respond to sensitive issues and interface with senior leaders.
A persuasive and credible communicator who earns the trust of colleagues and senior management.
Excellent collaborator: capable of working with others to find solutions to complex problems.
Exceptional negotiator: experienced in a variety of services & contract types.
Strong Knowledge of multiple PC software packages, graphics and PC spreadsheets. (MS Project, Excel, MS Word, Centerstone Software
Effective vendor management: focused on the delivery of excellent customer service.
Financial and Business Knowledge:
Detailed understanding of the financial analysis process, ROI and NPV to demonstrate sound business judgment.
Demonstrated ability to provide cash, P/L, ROI, financial analysis.
Demonstrated ability to forecast, accrue, and analyze budgets.
Demonstrated ability to stay on plan.
TRAVEL REQUIREMENTS:
Relocation is not available for this position.
Periodic travel to regional offices required. (10% to 25% depending on project requirements)
Periodic travel to Corporate and outside of region in support of overall program objectives.
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