Understand the evolving customer digital e-commerce needs in relation to the immediate and long term overall Channel Strategy (across all customer types/business units)
Seek to understand, anticipate and translate evolving customer/marketplace commerce needs into actionable ordering/ecommerce strategies and tactics
Formulate and communicate the system and organizational needs to support the evolving commerce needs of the diverse Channel Customer Base: product driven (Pharma, Specialty, Vaccines, Flu) & customer segment driven (private, public, idn, etc…)– short and long term focus
Manage/revise and execute an e-ecommerce strategy that assimilates customer processes, customer preferences and customer decisions making.
Data reporting and trending, score carding & metrics on ecommerce customer insights and opportunities across all customer types/business units: cdc, federal, wholesaler, distributor, specialty pharmacy, retail, physician office, hospitals, ISP & employers, IDNs/Medical groups
Drive customer insights through e-commerce interactions with a diverse customer base
Oversee www.gskdirect.com, www.gsk-ecs.com & Flu operations support including system readiness, new strategy development & implementation and operational execution.
Have an understanding of the evolving technologies to engage with customers to inform strategic direction.
Collaborate with IT and Revenue Cycle, Business Units and others to implement ecommerce technologies that meet customer needs, create e-commerce value and drive efficiencies for GSK.
Manage a team of 3 resources that oversee e-Commerce Strategy and Operations (2 Managers; 1 Analyst) Basic qualifications:
Bachelors degree and 5 years of commercial experience
Pass it on for Referral Bonus. Not the right role for you, but know someone we should meet? Share with him to earn $1,000 referral bonus.
Posts
