Global Client Support Services works with issuers, acquirers, processors and merchants worldwide to develop and deliver the support model for Visa Inc. This includes day-to-day operations and product support, back office support and customer performance reporting
Bachelor's degree or equivalent experience; requires a minimum of 12+ year's progressively responsible experience in a customer support role in financial services, payment card, software or information services.
Proven abilities in negotiating with and influencing clients and staff at all levels as well as the ability to successfully manage competing priorities while serving as a positive influence across the organization.
Experience using standard MS Office tools (e.g. MS Project, Excel, PowerPoint, Word, Visio, etc.).
Excellent time management, organization, and planning skills are essential.
Ability to comprehend and translate complex technical issues and apply business solutions.
Demonstrate success in client relationship management.
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