As the Global Consumer Services Innovation and Project Director, your ability to organize the complex will be essential in our collective success. The ideal person in this role thrives on making progress (over perfection) and relishes in driving change and innovation in how consumers are served and supported throughout the globe. They see how the big picture comes alive when we obsess details, and easily bridges connections across the business and technology. They are proficient, versatile, creative and enjoy finding new and innovative ways to serve while driving home projects to completion.
Key Responsibilities include (but aren’t limited to):
Partner with key global stakeholders across the team to create one integrated work plan grounded in our objectives and desired impact
Manage progress to plan – connect across the teams to drive alignment, keep efforts moving - hitting key milestones and tracking to budget / AR performance
Drive change - Frame up integrated points of view that accelerate opportunities and neutralize risks
Build tools and frameworks that keep efforts aligned, track progress, show impact
Frequent communication - Keep overall project status visible
Lead the innovation efforts around service capabilities in an effort to enhance current and create future offerings within our service framework
Have a core understanding of service and/or contact center technologies. Ability to network, research and identify industry trends, technology enablers and differentiated service offerings
Be a creative yet detail oriented individual who can lead, drive and inspire new initiatives and see them through to completion
Desired Skills and Experience
Bachelor's degree in Business, Computer Science, Information Systems, or other relevant subject area
8 years of professional experience, with 2 years of additional experience in lieu of Bachelor's degree
5 years project/program management experience; PMP certification strongly preferred
Strong strategic planning skills highly preferred
Comfortable working in a fast-paced, results-oriented environment
Proven ability to solve complex problems
Proven ability to work independently with minimal guidance
Demonstrated ability to work closely with Business Partners and dotcom/IT Leadership at the senior levels
Demonstrated leadership capability, including ability to motivate and mentor others within work group
Excellent verbal and written communication and collaboration skills to effectively communicate with both business and technical audiences.
Successful track records of interaction with senior level professionals to drive business outcomes, resolve issues, and build consensus
Strong presentation and influencing skills and the ability to interact with project leadership
Advanced expertise in Keynote or PowerPoint presentation creation
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