Serve as a back office consultant by understanding the client's existing host and internal processes and successfully integrating them with the available Visa DPS products, services and tools by:
Ensure the client can balance to the Visa DPS wire and that they are able to book to General Ledgers correctly.
Ensure client can reconcile out of balance situations by having the tools in place (Mismatch/suspense reports).
Ensure the client is comfortable with various CATS applications so they know how to troubleshoot, track items in VROL.
Ensure client is familiar with Visa DPS reports and knows where to find the information they need, which reports to review daily and has Monthly Management Reporting needs addressed.
◾Ensures the client is aware of Visa Online and Visa DPS Online uses and information available as well as GMBS billing.
Prepares the client for Plus/Interlink Quarterly Operating Certificates
Prepares call reports from client support visits.
Provide technical assistance to the Implementations staff by evaluation of implementation concepts and technical product support.
Represent CSS in the New Product Integration role as a project team resource tasked with integrating the new products into the Account Management, Implementations and BTSG areas.Responsible for coverage in Sr. Director's absence.
Qualifications
12 years industry experience is preferred.
Solid working knowledge of Visa DPS processing services and operational procedures required.
Thorough knowledge of the bankcard industry required.
Thorough knowledge of Visa DPS reporting, exception processing with use of associated tools and balancing.
Has depth of knowledge and technical aptitude to understand and discuss complex setup configurations.
Effective professional level of verbal and written communication skills required.
Effective time management, planning, organizational, and logical problem solving skills required.
Must be able to handle multiple priorities at once and re-prioritize tasks with minimal involvement from management.
Ability to comprehend technical information and apply it to the job.
Demonstrated follow up skills.
P.C. proficiency is required.
Extensive travel may be required.
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