Director Business Planning Operations Visa Foster City

Job Description
The Director, Business Planning & Operations, provides strategic, tactical, financial, operational, analytical, and team management support for a wide variety of business planning and operations functions, including work force planning, resource management, vendor management, space planning and logistics in support of the Digital & Mobile Product Development organization. The position requires a seasoned professional with significant relevant experience, a broad, well-rounded set of skills, a high level of energy, flexibility and the perpetual enthusiasm to learn new skills and take on new responsibilities, and a demonstrated ability to thrive in a fast-paced, team-based environment.

Key Responsibilities
Directly manage a small team of professional responsible for strategic, tactical, financial, operational, analytical support for a wide variety of business planning and operations functions, including vendor management, work force planning, logistics, and resource management.
Define, develop, enhance, and produce effective management reporting for Digital & Mobile Product Development's management team based on the right set of metrics related to the annual, quarterly, monthly, and daily operations of the division. Develop, track and report key business metrics.
Capture, manipulate, analyze, and utilize data from multiple systems to create effective management reporting and trend analysis. Understand run-rates and investigate variances as necessary. Develop tools and processes to enable forecast accuracy and support variance explanations. Provide management with financial recommendations based on project and cost center forecasts, analyses, and various reporting.
Utilize a variety of Visa financial tools to support resource and activity planning, including Hyperion to manage expense and headcount forecast.
Support month-end close activities such as receiving, including tracking Purchase Orders and Receiving in Oracle Purchasing and determining appropriate month-end accruals.
Streamline existing processes and recommend process improvements. Automate existing workflows to improve the efficiency of the division.
Set up and maintain departmental document repositories (e.g. SharePoint, Wiki), global distribution lists, and various databases of departmental information.
Create, enhance, manage and execute upon the overall staff communication strategy and plan for Digital & Mobile Product Development including monthly staff meeting agendas and materials, leadership and team offsite meetings, team recognition and social events, and various communications including team newsletters.
Provide high-level staff support to leadership team in support of staff meetings, offsite meetings, and reporting progress against goals and status of internal initiatives.
Manage internal projects and initiatives in support of critical business priorities.
Support workforce planning and human resources initiatives for the department, including working closely with Visa Talent Management to monitor hiring and recruitment trends. Identify trends and recommend corrective actions.
Serve as point of contact with Visa Facilities to manage space planning and administration across multiple locations and ensure teams are provided with the space and work environment conducive to high productivity, collaboration, and overall employee satisfaction.
Partner and collaborate with cross-organizational functions such as Product, Finance, HR, Sourcing, Compliance and other parts of Technology & Operations to help deliver on various objectives including fiscal year annual operating planning.

Qualifications

10+ years of progressively more responsible experience in directly relevant leadership roles in technology planning and analysis, project/program management, financial management and reporting, and/or business/systems analysis. Directly relevant experience at Visa or within a larger, leading technology company is highly preferred.
BA/BS degree is required with preference for degrees in Business, Computer Science, Engineering, or related fields highly preferred. MS/MBA is a plus.
3+ years of direct management experience of employees, contract, and consulting resources.
Project Management Professional (PMP®) is strongly preferred. PMI Agile Certified Practitioner (PMI-ACP®) and/or Certified ScrumMaster (CSM) certifications would be helpful given the division's Agile development methodology.
Excellent verbal communication, presentation, collaboration and teamwork skills with demonstrated ability to gain trust, secure buy-in and influence change at all levels.
Outstanding written communication, analytical and problem-solving skills. Highly skilled in the creation of presentations, new reporting mechanisms and other documents. High attention to detail with ability to synthesize information from multiple sources and distill it in crisp, clear language appropriate for a variety of audiences including technology and business executives.
Strong analytical, strategic-thinking, problem-solving, and organizational skills as well as the ability to adapt quickly to changing priorities, assignments, and roles.
Experience in defining, creating, and implementing new management reporting and metrics required to effectively monitor departmental operations.
Advanced proficiency in the use of Microsoft Office tools (Word, Excel, PowerPoint, Visio, Project, and SharePoint) required. Working knowledge of, Oracle Financials, Hyperion, Essbase or equivalent financial management tools required.
Knowledge of Visa's capital planning, Annual Operating Planning, purchasing, sourcing, and vendor management, financial management and reporting, and workforce planning policies, processes, and procedures is a major plus but not required.
Strong process orientation and demonstrated ability to define and document new or improved business and financial planning and management processes and reporting mechanisms. Demonstrated understanding of process improvement programs and processes, with experience driving them successfully within technology organizations highly preferred. Some background in "operational excellence" and/or Six Sigma helpful.
Demonstrated ability to thrive in a team-based environment that is fast-paced, rapidly changing, and service-oriented.
Proactive, resourceful, and creative in fully utilizing available resources and data to achieve excellent analysis.
High level of attention to detail, including the ability to maintain meticulous records of projects and programs financials, issues, risks, decisions, schedules.