Director Implementations & Conversions Card Services Fiserv Orlando

Job description
The Director, Implementations Conversions is responsible for delivering strategic direction and leadership for the credit implementation team. This role is responsible for ensuring advancement of Clients’ knowledge and satisfaction with Fiserv products and services and enabling clients to maximize the associated benefits and business results



As this leader, you will provide oversight for converting new credit clients onto Fiserv’s credit processing platform and implementations of additional products for existing clients. You will acts as primary escalation point for these projects.

Key performance metrics include external client satisfaction, internal productivity, and resource optimization.

Key Accountabilities

• Client Conversion Support

• Direct leadership for 15 - 17 direct reports.

• Direction Strategic Alignment

• Client Success

• Financial Success

• Business Process Success

• Workforce Success

• Adherence with business objectives.

Essential Job Responsibilities

Partner with Product and internal teams to develop efficient implementation procedures and processes.
Work directly with financial institutions and their vendors to troubleshoot issues and provide solutions.
Coordinate with other internal Fiserv groups to meet/manage client expectations.
Resolve issues expeditiously, identify root causes and implement process improvements.
Identify and seize opportunities to improve productivity/reduce costs.
Lead and manage team including hiring, performance management and coaching as well as staff development.
Collaborate with cross-functional peers on product and service delivery.
Accountability for delivering some of our most strategic projects and initiatives.

The above statements are intended only to describe the general nature of the job, and should not be construed as an all-inclusive list of position responsibilities.

Education

• •Bachelors Degree or equivalent experience.

Job Related Experience

• 10+ years experience managing, leading and developing high performing teams.

• 10+ years experience with card processing and related systems, banking and banking operational processes or other directly related experience.

Additional Skills/Knowledge

• Demonstrated ability to lead and implement strategic initiatives while effectively and quickly resolving problems.

• Strong leadership and staff development skills with excellent attention to detail.

• Very strong customer service, time management, communication, problem solving, project management and analysis skills.

Occasional weekend hours required

Travel Required

• 10% travel required.

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