Thursday, June 25, 2015
Director - Salesforce - CRM Architect - Bloomberg BNA - Washington
Job description
Bloomberg BNA, a wholly owned subsidiary of Bloomberg, and a leading source of legal, regulatory, and business information for professionals, seeks a Director, Salesforce/Customer Relationship Manager to manage Bloomberg BNA’s Salesforce and Customer Relationship Management development teams and provides leadership in areas of system development, application integration, and enterprise systems architecture. Provide development leadership, programmatic knowledge, and application architecture at the enterprise-level.
Provide technical insight, system design, and packaged implementation guidance within the Application and Development team. Evaluate software trends, provide recommendations for the various technologies required, and design solutions to meet Business and IT objectives. Assess business objectives and design solutions by drawing from the architecture domains (application architecture, information architecture, infrastructure architecture).
Manage the Salesforce and CRM development team and assists BBNA Information Technology leadership and other business leaders within BBNA in determining optimal technologies, assist in development of new business system capabilities, provide guidance where necessary to development teams, and assist in the future state definition of key BBNA front/back office applications. Assist in defining the future state programming platform, develop and manage BBNA programming talent, and assist in development of critical applications.
RESPONSIBILITIES:
· Serve as the subject matter expert of the Salesforce and CRM Applications organization. Plan, schedule, control, and organize technical aspects of assigned unit’s planning, design, deployment and support activities working closely with business units, development and security teams to meet needs.
· Collaborate with corporate leadership to establish a CRM roadmap, provide CRM best practice guidance in the areas of marketing automation, sales force automation, and customer engagement to business leadership.
· Manage and provide Salesforce.com administration and support.
· Evaluate existing software, systems, technologies, processes and organizations.
· Instill a passion for learning, testing, and breaking new technologies to determine what technological advancements are viable to BBNA.
· Deliver exemplary support to the organization, define comprehensive plans that will delight the customer and deliver measurable results.
· Produce necessary documentation; drive continuous improvement of the BBNA IT operations.
· Coordinate and manage the work of technical staff in other departments who are partially assigned to projects.
· Prepare status reports on systems/projects; enforce application and system configuration and documentation standards to ensure that all design and integration activities and related efforts adhere to audit and compliance and security control requirements; continuously automate, simplify, and streamline processes.
· Manage assigned staff by creating an environment that motivates team personnel to be their best.
· Execute performance management to drive exemplary performance and customer service.
· Maintain thorough knowledge of user operations, workflows, systems, and applications in assigned areas of responsibility.
· Maintain advanced knowledge of developments and techniques in the field of technical resource management, project management, and systems engineering, systems integration technology.
Participate in special projects and perform other duties as assigned.
Desired Skills and Experience
12+ years’ Information Technology experience, expertise in creative solution design, implementation, operation, maintenance, and support in a fast-paced environment; 5+ years’ experience with Salesforce.com ecosystem which includes sales, marketing, and service functions; in-depth experience managing large scale CRM programs a plus; ability to supervise the work of technically oriented systems engineers and deliver exemplary customer support to a diverse customer base; demonstrate mentoring skills and strong belief in a team approach; ability to solve complex analysis problems with emphasis on diagnostic capabilities to quickly determine root cause; ability to troubleshoot problems in a multi-vendor environment; strong analytical and logic skills and attention to details; excellent project management skills; self-motivated, focused with the ability to effectively organize, and prioritize work; ability to multitask and work independently and on a team with shifting priorities and deadlines; and strong communication and business relationship skills. Bachelor’s. Master’s a plus. Strong project management experience desired. Additional background in marketing automation (Eloqua, Marketo), call center technology, configure, pricing and quoting (CPQ) and systems integration a plus.
Special Requirements:
Salesforce Administrator certification strongly preferred (or other demonstration of in-depth Salesforce knowledge and experience)
- Salesforce.com Service Cloud Certificate
- Six-sigma certifications and/or experience
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