Senior Director - Client Services - ADP - Parsippany

Senior Director-Client Services Job Category Client Service Work Location Parsippany NJ (99 Jefferson Road - 40004) Employment Status Full-Time Job Description ADP is hiring a Sr. Director of Client Services. In this critical role, the Senior Director Client Service leads multiple teams of Service Center Consultants, which typically include one or more Client Service Center Managers and Team Leads, to create an exceptional service experience for clients while meeting business goals and objectives. May also manage support staff. At ADP we are driven by your success. We engage your unique talents and perspectives.
We welcome your ideas on how to do things differently and better. In your efforts to achieve, learn and grow, we support you all the way. If success motivates you, you belong at ADP. We strive for every interaction to be driven by our CORE values: Insightful Expertise, Integrity is Everything, Service Excellence, Inspiring Innovation, Each Person Counts, Results-Driven, & Social Responsibility. RESPONSIBILITIES: Ensures delivery of stellar service to build and improve client satisfaction and retention. Manages team performance to ensure demonstrated product expertise, effective client support, and focus on client relationships. Acts as a client escalation point for the team's base and Client Service Center Managers I and II. Responsible for personally building and maintaining relationships with decision makers of clients on the team's base with the goal of retaining the client's business and ensuring client satisfaction. Directs activities of a regional based Client Services organization to meet profitability, growth and productivity objectives. Establishes and implements key strategies for the client services function. Develops and drives initiatives that focus on process improvements throughout the service organization. Management responsibilities include creation and accomplishment of financial objectives, operating plan initiatives including shoring, client satisfaction and retention, associate satisfaction and retention, and staff development/retention initiatives.

QUALIFICATIONS REQUIRED: Relevant Bachelor's Degree required 5-8 years of experience in a client services management role, preferably in the Payroll and HR outsourcing area. Experience managing senior level client relationships. Previous people leadership experience PREFERRED QUALIFICATIONS: Preference will be given to candidates who have the following: MBA preferred Experience managing senior level client relationships. Excellent verbal and written communication skills necessary. Proven ability to assess performance, mentor and counsel associates essential. Strong leadership and people management skills required. Must be able to work under pressure of time constraints and be able to function in a flexible, constantly changing environment. Effective time management and conflict resolution skills required. Ability to motivate and lead others; highly collaborative; superior business acumen, communication and judgment. Previous experience managing people leaders About ADP Software in the Cloud. Experts on the Ground: ADP powers the working world with comprehensive solutions that drive business success. Consistently named one of the
Most Admired Companies
by FORTUNE® Magazine, and recognized by Forbes® as one of
The World's Most Innovative Companies,
ADP has over a half-million clients around the globe and 65 years of experience as one of the largest providers of human capital management solutions world-wide. EEO Statement

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