Director - User Experience Design - Fidelity Investments - Boston

Job description
Business Overview
The User Experience Design team is responsible for designing Fidelity Investments' award-winning websites, desktop and mobile applications, and internal workstations. Our 200+ person team of elite user experience professionals works collaboratively with business and technology teams to design and deliver user experiences that enable our customers' financial success.

Position Overview
We are currently looking for a UX Design Director to join our fast-paced, entrepreneurial culture to lead important initiatives for our Retail business. In this role, you’ll lead the user experience design efforts for customer-facing engagements. You'll work directly with our business partners to create strategies that will improve the performance, usability, and effectives of our customer-facing interfaces.


You'll need to understand the needs of our customers, as well as the needs of our business partners, so that you can develop a strategic vision and lead the design of great web-based user experiences that will enable them to grow their businesses. You'll lead the creative team to discover, architect, design and deliver these experiences, as well as the presentation skills to convey your vision to Fidelity executives. You'll need the partner relationship skills to bring business, technology, and design considerations to the table and the management skills to oversee large budgets and teams. This role is based in Boston.

Primary Responsibilities
Set a north star for a great customer experience and guide a cross-functional team toward a standard of excellence
Provide thought leadership in user experience; contribute ideas, knowledge and insights on emerging trends in user experience design
Collaborate with information architects, designers, editors, researchers, usability specialists and creative directors to tackle complex projects of varying size
Serve as the client's primary contact point to clarify and refine goals, target users and identify metrics
Ensure design team efforts are in sync with the client's business goals, expectations and budget
Develop and/or participate in the development of user personas, scenarios and user experience success metrics; ensure necessary user research is conducted
Define site/application structures and create site maps, wireframes and user flows charts
Work closely with our user research team to test and refine designs and prototypes
Partner with our development team to ensure technical feasibility and flawless implementation

Desired Skills and Experience
Education and Experience
10+ years experience as an information architect, interaction designer, experience designer or similar
Degree in a related field, such as Interactive Design, Architecture, Industrial Design, Graphic Design, or Human Factors
Proven success in creative direction, leading internal and external design teams

Skills and Knowledge
Creativity, imagination and a sense of humor
Ability to understand customer needs, motivations and behaviors and translate them into deliverable tasks
Strong knowledge of interaction design and methodology
Demonstrated experience using web analytics to inform design decisions
Executive presentation and negotiation skills at a large organization
Ability to communicate and demonstrate the value and rationale of design decisions to business and technology partners
Detail-oriented and highly developed organizational skills including the ability to prioritize tasks and meet deadlines
Hands-on design skills in wireframes, persona development and visual design
Solid understanding of user research and user centered design
Experience with both traditional solution delivery methodologies, and with rapid, iterative solution delivery methods, such as Agile, a plus
Experience with participatory design (e.g. Design Thinking) a plus

Enter your email address:

Refer This Job To Your Friends And Help Them To Find Jobs!