Global Account Director - Touchstone - Cleveland

Job description
The Global Account Director is responsible for all aspects of and the performance of the Global Account, to which they are assigned. The Global Account Director’s oversight and responsibility will include, but not be limited to: Setting and managing the expectations of the client; Managing a dedicated account staff and the performance of the entire staff in order to meet and exceed the committed service levels to the account; Manage all communications with the client; Manage utilization of all shared services within the organization, in order to meet all performance deliverables and goals of client; Collaborate with the Touchstone intellect & resources and client stakeholders to provide branded merchandise solutions and campaigns which further enhance the client brand and help to elevate the consumer’s point of interaction with the client; Consistently deliver extraordinary results, which are consistent with the methodologies and deliverables of Touchstone; Make on the spot, strategic decisions that satisfy the client, while still being aligned with Touchstone business practices; & Related.


Duties:
Responsible for all aspects of performance for the Global Account.
Responsible for the performance of the assigned dedicated resources (of the Global Account Team).
Responsible for the economic performance of the Global Account; full P&L responsibility
Responsible for all communication and expectations with client.
Ability to Identify new opportunities within the client.
Ability to Identify and implement process improvements and best practices, fluidly.
Ability to lead all communication and presentations within client, which are consistent with Touchstone’s ability to deliver extraordinary solutions and results.
Work to expand utilization of Touchstone’s shared services in order to extend and amplify the expected results of deliverables to client.
Work with client stakeholders to, strategically, provide solutions that align with Touchstone’s methodologies and deliverables in order to overcome the clients’ biggest challenges and create a positive outcome.
Develop maintain, and deliver a communication plan with each key client stakeholder.
Work in concert with client, in order to make on-the-spot decisions, which strategically align with client objectives and Touchstone leadership.
Manage all aspects of the day to day operations and sales of the account team, support staff, warehouse and logistics team to ensure superior products and services are delivered to the client
Work strategically with both domestic and overseas vendors to provide unique and most cost effective product offerings to the client
Be available to provide 24/7 on call service and solutions, as needed by the client and Leadership
Provide thought leadership to client and team; including monthly strategy meetings with client senior and “C” level management

Reporting/Reviews:
Provide weekly account performance reporting to client and Touchstone management, as required.
Provide weekly and monthly consolidated reporting and updates to the Touchstone Management Team.
Track and report account performance against budget, on both booked and billed basis.
Conduct monthly and quarterly business reviews with the client stakeholders

Desired Skills and Experience
Requirements:
5 Years Promotional Products Global Account Experience Required
Fortune 500 Account Experience
Bachelor’s Degree
Proficiency in Excel, Word, and Powerpoint (or Keynote) Required
Required completion of provided training course (4-6 weeks in our Mason, OH office)
15% Travel

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