Apple Information Systems and Technology is looking for a highly motivated ServiceNow Technical Project Manager. The Technical Project Manager is responsible for design and support of the on-prem ServiceNow application.
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Over 8 years of IT experience
2 to 3 years of ServiceNow experience as Technical Project Manager/Implementation expert
Implementation experience on various ITSM modules (Incident, Problem, Change, Service, Knowledge, Asset, etc…)
Hands-on experience in JavaScript
Thorough understanding of ITIL v3 processes
Excellent verbal and written communication skills
Excellent analytical and problem solving capabilities
Good Collaboration skills and teamwork ethic
Attention to details and commitment to quality
Strong work ethic, self-motivated and well-organized
Ability to perform under pressure and tight deadlines
Description
In this role, you will work directly with the ServiceNow Application Owner, Project Implementation/Development Teams, ServiceNow Product team, Production Support team and multiple Infrastructure teams. You will provide in-house expertise in the matters of technical implementation, end-to-end system landscape, and application integration. You will be responsible managing projects from inception to closure. This includes, but not limited to, planning, design, requirements gathering/clarification, managing team of developers, risk/mitigation, status reporting, communication, process and technical improvements. You will also be responsible for building a strong team of ServiceNow implementors for multiple ServiceNow modules. Responsibilities include: •Understand business requirements for ServiceNow •Provide design and technical solutions for ServiceNow implementation •Provide end-to-end product architecture to ensure scalable, high performance landscape •Architect integrations with ServiceNow using LDAP, Single Sign-on, Mid server, Web-services, Email and several in-house applications and technologies •Manage a team of developers working on enhancements/implementation related to ServiceNow •Participate in sizing the application for future growth and scalability •Perform technical configurations, application maintenance and house-keeping activities •Design security of the application, and own data security function •Configure alerts and baseline SLAs •Trouble-shoot technical issues related to ServiceNow application configuration and other technical issues •Collaborate with DBAs, System Engineers, Hardware Engineers, Traffic and Network Engineers to trouble-shoot production issues •Work closely with the product team and support team of ServiceNow •Identify opportunities to improve the platform
Education
BS Degree in Computer Science or equivalent
Additional Requirements
Certification on ServiceNow System Administrator and ITIL v3 is a plus
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