Director - Customer Support Services - FinishMaster - Indianapolis

Job description

FinishMaster has an immediate opening for a Director of Customer Support Services at our Corporate Office in downtown Indianapolis. (We are located in the PNC/Hyatt Hotel Building next to the Circle Center Mall) This is a full-time salary position with a competitive compensation and benefits package.

POSITION SUMMARY:

The Director of Customer Support Services will be responsible for leading the Credit / Collections function and Customer Support Services team to deliver exceptional support services, drive common practices, procedures and standardization of business processes related to Credit/Collections, customer contracts and customer investments. This role is responsible for the entire credit review and approval process including the consistent application of a credit policy, periodic credit reviews of existing customers, collections of current accounts receivable, and the assessment of the creditworthiness of potential customers, with the goal of optimizing the mix of company sales and bad debt losses.

CORE RESPONSIBILITIES:
Ensure that all documentation, processes, and transactions administered by the team are completed in an accurate, timely, and efficient manner
Identification and implementation of best practices and standardization of all process/procedures for functional areas to ensure the delivery of high quality deliverables.
Effectively align team resources to ensure ongoing objectives and initiatives are achieved.
Monitor the workflow, workload, and deliverables to ensure a timely response to requests and that overall service levels are met.
Maintain current knowledge of, and ensures all functional activities are conducted in compliance with internal and external systems, technologies, regulatory requirements and related policies and procedures.
Ensure the team provides excellent & considerate customer service to internal and external customers.

Desired Skills and Experience
SKILLS & ABILITIES:
Strong leadership skills with ability to effectively lead a large team to achieve excellent service.
Excellent expertise at solving problems in ambiguous situations. Must be able to process both abstract and concrete information, consider alternatives, and think outside the box.
The ability to form collaborative partnerships grounded in trust and integrity with customers, vendors, peers, stakeholders, and leadership.
Strong understanding of both financial and operational processes with mindset on internal controls.
Advanced analytical skills; ability to understand and interpret financial results in a meaningful way.
Expertise and experience to navigate and drive change through a large, complex environment.
Meticulous attention to detail and strong organization skills.
Ability to manage multiple projects and tasks concurrently.
Strong communication and interpersonal skills.
Risk assessment and negotiation skills.
Commitment to quality and excellence.

REQUIRED EXPERIENCE AND EDUCATION:
Bachelor’s degree.
Strong knowledge of credit and collection laws and regulations.
Minimum of 7 – 10 years of previous management experience.

OTHER REQUIREMENTS:
Candidate must be able to pass a Pre-employment Drug Screening and Criminal Record Check.

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