Tuesday, March 11, 2014

Director - Field Operations - Mosaic Sales Solutions - Dallas


Job description
Mosaic Sales Solutions is a full-service marketing agency that delivers successful brand experiences for various high profile clients directly to the people who buy them. Ad Age recently included us in their Best Places to Work in Marketing and Media list, and we are about to expand our team!

We are currently seeking a highly driven, professional individual for the position of Director, Field Operations.

Primary Responsibilities
Manage field teams to meet deliverables and consistently achieve metric performance standards. Successfully manage and achieve multiple goals across several field marketing disciplines.
Direct the selection, supervision, development and evaluation of assigned staff; includes establishing and modeling performance expectations and standards. Respond and reallocate talent resources to meet the field team needs of the client.
Implement communication protocol within team management and field organization to establish program awareness, team motivation, and accountability that result in performance excellence.
Interface with the client account team to ensure program objectives are clearly identified, communicated and delivered.
Develop and implement leading-edge operational strategies and practices to maximize field contribution and achieve efficiencies.
Develop and manage field expense revenue/costs against client budgets and apply accounting principles to measure and ensure profitability. Maintain focus and accountability for field expense control.
Interface with additional client program leaders to ensure consistency of practices and global integration of standards to maintain excellence.
Develop and deliver reporting (including monthly competitive report content) to contribute to metrics reporting and execution results. Deliver national qualitative summaries by round and ad hoc.
Responsible for delivering highlights/lowlight summaries including observations, recommendations and Store At-A-Glance results to key stakeholders.
Help identify new business and contribute to strategy of new business opportunities.
Develop and deliver presentation content to prove value, results and communicate success.
Contribute to training content and development to ensure readiness of the field team.

Desired Skills and Experience
Excellent relationship building / mentoring skills
Bachelor's Degree in Business, Marketing or related field
Strong, proven leadership abilities
Excellent organizational and prioritization skills
50-75% nationwide travel
P&L Management experience
Heavy coaching and training direct reports experience
Able to work a flexible schedule with extended hours in peak / holiday seasons
5+ years experience with a retailer or merchandising services provider to include the following:
managing a national, geographically dispersed workforce
managing full-time and part-time employee
developing, tracking and monitoring performance on a daily/weekly basis
Retail sales experience desired
Any similar combination of education and experience
Program proficiency in Microsoft Office, with particular strength in Word, Outlook, PowerPoint and Excel (must prove and demonstrate capability)
Superior writing skills are required
Mosaic is not about standing out from a crowd - we're about leading it! Mosaic is an industry-leading national sales and marketing company, providing services for clients who are leaders in their industry.

You may be required to complete a pre-employment background check and drug test.

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