Director - Sales and Support - GoDaddy - Cedar Rapids

Job description

As the Director of Sales & Support (Iowa) at GoDaddy, you will lead the employees of our organization to deliver the products and resources our customers need to be successful. This is a tremendous opportunity to provide insight and put your development skills to work with a team of over 500+ internet consultants. The primary objective of this role is to create a world class, performance driven culture that allows GoDaddy’s customer care team members to truly make a difference in the success of our customers and to grow their own potential.

In this role, you will:

Create an employee culture that exemplifies the GoDaddy brand for employees, customers and GoDaddy
Create a vision and strategy to develop a talent bench that is simply remarkable.
Execute on core strategies of a global customer team changing the lives of over 12 million customers annually
Lead teams across multiple locations while championing GoDaddy’s values of “world class” support
Develop and strengthen relationships with our Operations business units, product teams, marketing teams, and other internal stakeholders
Be a champion and the voice of our customers into all respective groups where we can improve the customer experience intelligently
Use strong analytical ability to understand business operations and formulate direction to our team members with expectations based on meaningful outcomes
Provide strategic guidance and direction to ensure GoDaddy’s Customer Care Center meets or exceeds all site productivity measurements
Work with the VP of Customer Care to develop innovative strategies
Leverage industry leading processes and technology to drive decision making
Demonstrate your ability to incorporate tools, systems and resources to deliver maximum results for the organization while delivering a world class experience for our customers and employees
Budget responsibility for Inbound P & L
Perform other duties and assignments as directed

Desired Skills and Experience

Do you have what it takes?

Experience managing a service/sales based workforce
Customer Care Management in a technology based atmosphere is preferred but not required
Proficient in MS Word, MS Excel, MS PowerPoint
Strong mathematical, statistical, analytical, communication and organization skills
Self-motivated and MUST excel in a minimally managed, high profile position
Must be exceptionally organized
Able to multi-task and meet competing demand
A strong sense of humor and the ability to not take one self to seriously, work hard – play hard
Four year college degree or equivalent experience is required
Three to five (3-5) years of experience in an operations role is preferred

Are you ready to GO with us?

Our customer care teams provide world-class consultation to individuals looking to establish, enhance and evolve their online presence. When you GO with GoDaddy, you have the opportunity to be part of something special by making a meaningful difference in the lives of our customers. Their success is our success!

Here’s what you need:

Passion to contribute to a truly exceptional customer experience, no matter your job title
Understanding that innovation and creativity is a part of what we do every day
Agility and action orientation – we move at the speed of tech
Understanding of the privilege and obligation of being part of a team

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