Wednesday, March 14, 2012

HR Contact Center Advisor Philips - Andover


Job Description

Working in one of Philips Corporate Staff Departments, you’ll be at the heart of our worldwide company. These departments play a key role in supporting the Royal Philips Electronics Board of Management (BoM). So you may be involved in helping manage the processes and functions core to our operations: Performance Management, Finance, 
Human Resources, Technology Management, Brand Management, or Information Technology.

Whatever your role, you’ll be helping implement BoM decisions, measure our performance, set company-wide standards and drive corporate initiatives. You may be involved in the creation of corporate products as diverse as our Annual Report, our brand image or a high-quality talent pool. But in every case, your activities will touch those of colleagues throughout Philips, as well as customers and stakeholders outside.

Responsibilities: 

o Support our Customer Service Line by Answering Product Division Inquiries Regarding Payroll, Benefit and Human Resource Issues 

o Counsel Employees on General Issues 
o Use CRM System To Log And Track 100% of Issues
o Escalate Significant issues to Appropriate Departments 
o Research/Resolve All Phone & Mail Requests 
o Support Department-Wide Initiatives to Maintain HR Operations Service Levels 
o Support Web Applications, User Training and Password Re-sets

Candidate Profile:

o Bachelor’s Degree preferred
o Call Center Experience preferred
o Verbal and Written Communication Skills Are Particularly Important 
o Experience with Benefits/Human Resources/Payroll Preferred 
o Good Interpersonal Skills
Apply Now - Resume or CV with Job Post Title
Email: jobs@aarenconsultants.in
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