Job Description
Position Category: Information Technology
Position Title: DW Production Support Manager
Job Level: Sr. Associate/VP
Location: USA - NY - New York
Education Required: Bachelors Degree
Position Description:
GWM DW Production Operations is assuming additional operational responsibilities. This critical position supports all ETL processes, BO reports, code build processing and delivery of Monthly Statements to end users. The Global Team provides 24*7 operational support; this person will have a team of 4-6 people reporting to them.
The role is to provide End to End Operational Support for various datawarehouse applications, including Statements. Candidate will work on Production monitoring, troubleshooting, outage management, failover and systems recovery. They will work closely with Application teams, Teradata DBA’s, Batch Systems, Infrastructural support groups, Storage Team and other distributed application teams supporting the GWM application to meet daily SLA’s of ETL & BO Applications for Statements.
A primary responsibility is to ensure the stability of business critical ETL/BO/Statements application processes and associated infrastructure. Meet Defined SLA’s and deliver data to business for business reporting. This role also requires strong interpersonal and teamwork skills with strong work ethics. This job requires extensive hands on and active participation in various areas like Change Deployments, networking, software installation, configuration etc.
Role and Responsibilities
• Systems break/fix and troubleshooting Production failures.
• Liaise with external parties ( like Batch Systems, Application Developers/Silos) to resolve issues in a timely manner
• Provide End –to End Operation Support for Statements encompassing data Acquisition, OSA, IDM liaison with DST/On-demand.
• Coordinate monthly Datawarehouse operational activities to deliver client Statements.
• Root cause analyses - Investigate and resolve data issues and meet defined SLA’s of applications.
• Manage Level 1/2 Service Center ticket queue. Escalate problems to Level 3 (core development and engineering) groups in a timely manner.
• Turnovers and change deployments to be executed on a weekly basis.
• Ensuring appropriate risk management - back-out procedures in co-ordination with external parties ( like Control Center, DSA Storage Team, UNIX Sys Ops and Mainframe Batch Systems)
• Build and leverage tools: Standardize monitoring procedure, provide "Ready for Business Reports” and notify the business unit of system issues or failures in a timely manner. Also provide the “End of Day Status reports” to business units.
• Work closely with ETL/BO Engineering Team to develop tools, Create Standards, best practices, guidelines for Application support.
• Perform maintenance tasks in liaison with DSA Engineering Team/IBM Vendors for Software Version upgrades, SAN allocations, Fail over testing & Increase the stability of the plant.
• Process Improvements – Identify areas for improvement and take initiatives in - Automation to avoid any manual tasks, Enhance CMDB Interface, Enhance the Knowledge base updates.
Skills Required:
Skills Required -
• Must possess strong leadership skills and should have excellent written and verbal communication skills, ability to create and maintain a positive environment of shared success.
• Experience driving change across an IT area and nurturing relationships in the process of doing do.
• Ability to execute and prioritize a large number of tasks, and resolve issues and resource conflicts without aid from direct manager or project sponsor.
• Knowledge of both the Windows and UNIX distributed environments.
• 2-3 years experience leading a team
• 5 years working Informatica v7/v8
• Teradata V12
• Business Objects XI R2
• UNIX Shell scripting, Perl scripting
• Tivoli Workload Scheduler JSC v8.2 & v8.3 Tool.
Skills Desired:
Skills Desired -
• Exposure to ITIL framework
• Exposure to programming languages (ASP.NET/Crystal Reports, Java)
• Previous experience working at an investment bank
Email: jobs@aarenconsultants.in Get Aaren Jobs Daily @ your Mobile : Sign In Get Aaren Jobs Daily @ your Inbox : Sign In
Posts
