Job Description
This Director would be part of the American Express US Experience team comprised of web, mobile, and e-communication experiences with our customers. Our vision is to drive growth and superior service by creating engaging and innovative digital solutions. This Director will lead a growing team who are responsible for setting the strategic customer experience and execution roadmap for the mobile channel including mobile web and applications.
This channel is a key growth area for the company. This Director will shape the future of this critical growth channel for American Express as it expands to meet the demands and becomes the next vital communication channel with our customers. He or she will be responsible for formulating this strategy including the right enterprise experiences, governance formulation for channel rules of engagement, and strong collaboration with technology partners on capabilities to enable growth.
Other key responsibilities include:
Formulation and evolution of an enterprise customer experience plan and roadmap for all mobile channels including clear articulation of required enterprise capabilities to help enable and realize full channel potential.
Evolution, expansion, and enhancements of our existing mobile enterprise channels including mobile web and iphone application with clear metrics of success.
Strong articulation of governance processes and procedures for business unit specific mobile initiatives.
To apply for this position, please visit our website http://careers.americanexpress.com/ and apply to reference number "128919BR". Only applications received via the American Express careers website will be considered.
Skills
Qualifications:
5+ years of strategic development experience within the mobile landscape, with strong acumen on the technology that powers the experiences, are required.
Proven track record of driving measureable business benefits.
Proven ability to engage and influence key partners.
Strong communication, influence, and relationship management skills are a must.
Driver of innovative, customer-centric initiatives that drive win-win outcomes for our customers and shareholders.
Drives results and sound, thorough execution.
Experienced people leader of talent, both direct and indirect, is needed.
Thrives in defining from scratch and comfortable with ambiguity and continual change.
Email: jobs@aarenconsultants.in Get Aaren Jobs Daily @ your Mobile : Sign In Get Aaren Jobs Daily @ your Inbox : Sign In
Posts
