Zuora is looking for a Senior Director of Product Design, a leader with the vision, skills, and passion to bring the promise of modern application usability to the world of the Enterprise Cloud Software. This person will report to our SVP of Products.
This is a critical and strategic leadership role, with responsibility for partnering deeply across product management, engineering, marketing, and customer-facing teams at Zuora to articulate and deliver a crisp and consistent user experience across our product lines (including other kinds of user touchpoints like online training, community, support, etc)
The ideal candidate for this role is a “player-coach” who can both roll-up their sleeves to design delightful product experiences as well as drive results by enlisting cross-functional teams across the company.
Responsibilities:
Strategy Definition - Define the overall vision and strategy for our customer experience across all product lines, and aligned with our broader business strategy.
Leadership - Advocate for an integrated, consistent experience throughout all our product experiences, and drive consensus across the company on the path to achieve it. Develop a “UX Roadmap” in partnership with Product Management. Influence and mentor across the company, focusing on coaching and developing product managers and creative team members on UX best practices.
UX Metrics: Define and track metrics for overall Zuora product usability, as well as for specific UX initiatives. Drive our strategy for translating product usage instrumentation into actionable insights.
People Management - Recruit, hire, manage and mentor a team of product focused interaction designers, visual designers, and user researchers.
Process Improvement - Ensure delivery of high quality user experience and product design across multiple development projects at any given time, providing oversight and guidance while empowering team members. Responsibility for the entire UX process from research to concept to prototyping to execution.
User Interface Framework. Establish a cohesive set of design principles and patterns that can be utilized across the engineering organization.
User Research - Design and lead user testing and usability research both in person and online, effectively managing internal and external resources to deliver insights and actionable results.
Customer Knowledge - Develop a deep understanding of our market, our customers, and our users. Represent their needs and voice in the product development process.
Qualifications:
A BA/BS or higher degree in Interaction Design or related discipline (Graphic Design, Industrial Design, HCI, etc.), or equivalent experience.
Experience recruiting and leading a design team for SaaS applications.
Experience driving results in a complex and dynamic company environment across multiple functions and teams.
A minimum of 8 years’ experience designing SaaS applications.
A portfolio documenting your commitment to excellence when driving a user centered design approach for B2B applications.
Excellent handle of your domain including but not limited to: information and UI architecture, task-flow models, state-transition diagrams, storyboarding, wireframing, user research methodologies, user centered design process, design specifications and guidelines.
A minimum of 4 years of experience designing and conducting user research studies, as well as drawing succinct conclusions and actionable recommendations.
A ability to see past the noise to identify the the underlying business requirements and translate them into elegant, thoughtful designs.
Fluency in application usage metrics as well as the awareness of when and how to leverage them to drive design decisions.
Now submit your application online and subscribe to email or follow us on twitter to get similar jobs in the future.
Posts
