Under the direction of the Regional Director of Patient Access, the facility Patient Access Director has ultimate accountability to lead Patient Access staff to optimize resource utilization and performance, drive accountability and metrics, inspire team engagement, partner with client leadership to improve operations, and foster important client relationships to maximize client satisfaction.
Accountable for leading all facility Patient Access functions
Organizes and directs workflow with Supervisors to ensure accurate and timely team performance. Works with Supervisor and Lead to manage work schedules, ensuring adequate and appropriate coverage of all positions at all times and is accountable for maintaining monthly budget
Inspires team engagement and fosters a growth environment where staff feels supported to do their best work. Promote regular team engagement huddles, identify new ways to improve team engagement, and act on engagement requests to optimize an engaged culture
Adopt and support Optum360’s C-I-CARE culture through ensuring active daily management, problem resolution through A3 thinking, conducting daily huddles, and maintaining department success boards
Actively identify, lead, and conduct Patient Access Department performance improvement initiatives involving, revenue cycle metrics, workflow improvements, and clinical and executive initiatives involving Patient Access. Develop and maintain Visio workflows, standard operating procedures (SOPs), and policies as needed
Lead facility Point-of-Service (POS) collections initiative to consistently achieve monthly collections goals
Schedule and conduct team meetings to communicate departmental performance vs. goals, standards, policies and procedures, and trainings. Train and educate staff on relevant policies and procedures and track attendance on training for required policies, procedures, and regulations. Develops material and leads department meetings and contributes with suggestions, ideas and methods to improve quality of department / hospital operations
Promote a supportive accountability culture that sets clear accountability standards, communicates progress via scorecards and regular individual meetings, holds individuals accountable for performance, and recognizes and rewards great performance
Works with Supervisors to assign staff responsibilities, and evaluates performance. Counsels employees on problem areas of registration and performance. Works with staff to develop personal development plans, identify areas for improvement, and improve performance
Provides guidance, expertise, and/or assistance to internal and/or external partners to ensure programs and strategies implemented, optimized, and maintained effectively Develop corrective action plans to address and/or resolve relevant internal and/or external stakeholders' concerns or issues regarding operational issues
Develop and maintain dashboards and metrics critical to business information needs and to support decision making and success tracking. Regularly report-out on facility progress, successes, issues / risks, mitigation plans, and next steps for success. Provide standard performance reports, project logs and issues logs to update relevant internal and/or external stakeholders on the status of work projects and issues
Accurately and legibly balances and accounts for all monies used in the daily operations of the department. Ensures that an accurate cash sheet and cash drawer is maintained on each shift. Oversees all cash collection processes for admitting areas
Participate in administrative staff meetings and attends other meetings as assigned
Perform other related duties as required, at the request of the Regional Director, Patient Access and Optum360 corporate leadership
Must demonstrate good patient relations, customer service skills, and client skills. Patient Access Director will regularly meet with patients and facility executive leadership team to discuss issues and opportunities
Demonstrates good leadership skills, including team building skills, and problem solving
Must be organized and able to prioritize work needs to ensure department is meeting the needs of patients, client, and Optum360 in a timely fashion
Required Qualifications:
5 or more years of Supervisory / Management experience in a large acute care setting, preferably in Patient Access
Intermediate level proficiency in MS Office products
Experience with leading a large team of direct and indirect reports
Experience with nurturing and maintaining strong client relationships
Preferred Qualifications:
Bachelor's degree in business, finance, accounting, healthcare or related field
10 or more years of Revenue Cycle experience (E.g., Registration, scheduling, Patient Financial Services, prior authorization, insurance verification, financial clearance)
2 or more years of consulting experience
Now submit your application online and subscribe to email or follow us on twitter to get similar jobs in the future.
Posts
